Superb

Offer every guest a superb experience and work smarter

Reservations 

Reservations cannot be deleted - the worst thing to happen is that they will be in your cancelled reservations overview

Overview of cancelled reservations

How to switch between different reservation viewing modes.

Dashboard and booking views

Do you need to find a guest or a reservation?

Search for a guest or booking

In this article you will learn how to create your restaurant setup with rooms, tables, table combinations and your unique table plan.

Get started: Set up rooms, tables, combinations and your table plan

How to create a new booking using the walk-in and quick booking (for groups of guests) features.

Create a booking, walk-in or group booking

See what the colours of your bookings mean.

Bookings and status colours

See what the symbols next to your reservations mean.

Booking symbols

Wait list

See how to download your guestbook and learn more about it for Superb RES for iPad and iPhone.

How to use your guestbook

The basics

Learn how to create and update experiences and events

How to create an experience

Here is how to make your experiences look more exciting on your booking page. You can have up to one image for each experience.

How to upload an image to your experiences

Experiences

Learn how to access and update your restaurant's name, contact info, language, time zone, logo and more in General Settings.

Understanding Settings

Manage settings such as booking duration, turnaround time, booking intervals, SMS, email and more.

Understanding Advanced Settings

How to create a list of allergy and dietary requirements for guests to choose from.

Set up for allergies and dietary requests

How to set up policy terms and conditions for experiences.

Add a reservation policy

This document provides you with some inspiration to put together your restaurant’s reservation policy.

Reservation Policy Suggestions and Examples

Change and edit the email address used to send emails to guests.

Update your restaurant's email address

How to change the email address used for logging in.

Change login details

How to activate and manage your standby list, and how to assign tables to standby reservations.

Create a standby list

Settings

The Superb RES iPad app Dashboard, your home base for in-service reservation management.

Get to know: Superb RES for iPad Dashboard

Get a list of Reservations for a custom period

Get to know: Superb RES for iPad List View

Learn how to close specific time slots, tables or full days for online bookings directly from Superb RES for iPad.

Close reservations from iPad

iPad app

Your dashboard is your home base for adding, viewing and managing reservations

Get to know: Superb RES for iPhone Dashboard

iPhone app

Learn how to edit templates for emails and SMS and change send times.

Create emails and SMS for confirmations, reminders and cancellations

How to add which room guests are seated in on my booking confirmations?

How to turn on and edit reconfirmation emails.

Send reconfirmation emails

We implemented a new feature - an automated Thank You email

Thank you emails

Emails and SMS Confirmations

See how to manually collect credit card information to secure a booking.

Collect a guest's credit card information

Learn how to access all of your bookings for the desired time frame.

How can I see all of the canceled, no-shows, or arrived bookings we have had this year?

Learn about the no-show feature and credit card disputes.

How to avoid no-shows

How to deduct the no-show fee for only part of the guests of a reservation

Partial No-Shows

No shows

How to share your Superb reservations link across social media platforms.

Post your Superb booking link on Instagram, Facebook and Google Maps

Integrations

Can't find the answer? Call us

Find answers and get help from Intercom Support and Community Experts

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