Superb POS app
Close the day (EOD report)
How to Close the Day (End of Day) This guide explains how to perform the End of Day (EOD) cash up process to close your daily transactions. Starting End of Day Click the End of Day icon in the top right corner of the app to begin the process. Before You Begin Ensure all payments are tendered - All tables must be closed before starting EOD. The app will display: Diff amount: The difference between expected and entered amounts (if any) Cash in Register: Cash start pPopularHow to refund a bill
How to Refund a Bill Discover how to make returns and issue refunds. Return Menu Items and Products Select the table Click RETURN in the upper right corner of the app - Activate return mode In the new window, click ENTER RETURN MODE Identify items to return: all menu items turn red when return mode is activated. Select the item to be returned. The item will appear on the bill with the option to add a reason for return. Complete the return: click ADD TO TABLE and the retFew readersHow to move a bill from one table to another
How to move a bill to another table This guide explains how to move bills and reservations between tables in the POS app, RES apps, and web partner. Moving a bill in POS The 'Move a Bill' feature allows you to move a bill directly from one table to another in the POS app. What happens when you move a bill All items in the bill aFew readersHow to check fiscalisation status and reprint a fiscal receipt
How to check fiscalisation status and reprint a fiscal receipt This article explains how to check whether an order has been successfully fiscalised and how to reprint a fiscal receipt if transmission to Agenzia delle Entrate failed. Check fiscalisation status Open the Superb POS app Open Back Office from the upper left corner of the screen Click Sales to open the orders list Find the order you want to check — each order displays a document icon showing its fiscalisation statFew readers
Payment terminal
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Printers
Which printers do we support
Supported Printer Models This guide provides an overview of the printer models compatible with our system. Star Micronics Printers We support most Star Micronics printer models, including: mC-Print Series All mC-Print3 models Model 3.x Model 5 Popular models: mC-Print2 Thermal Receipt Printer - Compact and sleek design mC-Print3 Thermal Receipt Printer - Compact, ultra-connected speed TSP Series All TSP models *Popular models:PopularWhat to do if your fiscal printer shows error
What to do if your fiscal printer shows a transmission error This article explains what to do when your fiscal printer (for the Italian market only) displays a transmission error that prevents corrispettivi from being sent to Agenzia delle Entrate. ||| Important: Italian tax law allows approximately two weeks to transmit corrispettivi. If transmission has been interrupted, contact Epson as soon as possible to avoid a compliance issue. Symptoms Your fiscal printer displays an error suchFew readersHow to reconnect your fiscal printer (Italy only)
How to reconnect your fiscal printer after changing Wi-Fi or internet provider This article explains how to restore the connection between Superb POS and your fiscal printer after changing your Wi-Fi network or internet provider. ||| Only the Italian market have fiscal printers. If you are not in Italy, this article is not relevant for you. Why this happens The fiscal printer connects to the iPad through a local IP address. When you change your Wi-Fi network or internet provider, the IFew readersHow to fix a printer error after reinstalling Superb POS
How to fix a printer error after reinstalling Superb POS This article explains how to resolve a generic printer error that appears after deleting and reinstalling the Superb POS app. Symptoms After reinstalling the Superb POS app, the printer displays an error such as: "Generic error — one or more fields contains an erroneous value" This is typically caused by the printer connection not being re-established correctly after reinstallation. It is most commonly related to fiscalFew readers
Superb POS Backoffice
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Reporting
How to access and download sales reports
How to access and download sales reports This guide explains how to access and download end-of-day reports, sales reports, and tip reports from your POS back office. In this article How to download end-of-day reports How to download sales reports How to download tip reports Download sales reports Access sales reports Navigate to sales From the POS back office, go to SALES Open sales report section, Tap SALES REPORT Download options You havFew readersHow to understand your finance reports
Finance Reports and how to understand them The Finance tab is located in Partner and provides comprehensive reports on payments, payouts, sales, and refunds, it shows all payments processed through your system. This guide explains how to access and use each report. | Accessing finance reports: Navigate to the Finance tab in Partner to view all payment-related reports and data. ![Access your payments and payout reports here](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cFew readers
How to do a direct sale in Superb POS
Direct Sales - how to make a sale over the counter Direct Sales lets you take orders and payments without selecting a table — ideal for over-the-counter sales. How to Use Direct Sales: Switch to Direct Sales: Tap the 4-box icon in the top dark blue bar, or swipe left with two fingers on iPad. A new empty bill screen appears. Add items to the bill. Fire items that need to be prepared immediately. Items will print when the payment has been madeSome readersSet up your menu, products and categories in Partner
Creating Your Menu: Categories, Products, Add-ons & Bundles 🍽️ Everything you need to build a clean, scalable menu. The Products section in Partner is where you build and manage your menu — from categories and products to add-ons and bundles. At the top, you’ll find the control center here you can: Search for products: Type to instantly find products, add-ons, bundles, or categories. Use Filters to switch between: all, producFew readers