How to check fiscalisation status and reprint a fiscal receipt

This article explains how to check whether an order has been successfully fiscalised and how to reprint a fiscal receipt if transmission to Agenzia delle Entrate failed.

Check fiscalisation status

1. Open the Superb POS app
2. Open Back Office from the upper left corner of the screen
3. Click Sales to open the orders list
4. Find the order you want to check — each order displays a document icon showing its fiscalisation status:

• Green — the receipt was transmitted to Agenzia delle Entrate successfully
• Yellow — transmission completed with a warning or partial issue
• Red — transmission failed due to an error (e.g. no internet connection at time of payment)

Reprint a fiscal receipt

If an order shows a yellow or red status, you can reprint the fiscal receipt to re-transmit it.

Updated on: 13/07/2026