How to reconnect your fiscal printer (Italy only)

How to reconnect your fiscal printer after changing Wi-Fi or internet provider

This article explains how to restore the connection between Superb POS and your fiscal printer after changing your Wi-Fi network or internet provider.

Only the Italian market have fiscal printers. If you are not in Italy, this article is not relevant for you.

Why this happens

The fiscal printer connects to the iPad through a local IP address. When you change your Wi-Fi network or internet provider, the IP address changes and the printer loses its connection to Superb POS. This can result in corrispettivi no longer being transmitted to Agenzia delle Entrate.

Reconnect the fiscal printer

Open the Superb POS app
Open Back Office from the upper left corner of the screen
Go to Settings → Fiscal Printers
Select your printer and tap Reset → Proceed to remove the old connection
Tap Scan Network — the printer will be detected automatically
Select the printer from the list and tap Select
(Optional) Give the printer a name — using the IP address makes it easy to identify
Tap Proceed
Tap Setup VAT → Automatic — this retrieves your existing VAT configuration
Tap Close Printer Day to complete the setup
Tap Save

The printer is now reconnected. Check your orders list in Sales → Orders and verify that recent orders show a green document icon, confirming successful transmission to Agenzia delle Entrate. If you, consider re-fiscalising them by clicking on the red or yellow icon and fiscalise.

Updated on: 09/07/2026

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