How to fix a printer error after reinstalling Superb POS

This article explains how to resolve a generic printer error that appears after deleting and reinstalling the Superb POS app.

Symptoms

After reinstalling the Superb POS app, the printer displays an error such as:

"Generic error — one or more fields contains an erroneous value"

This is typically caused by the printer connection not being re-established correctly after reinstallation. It is most commonly related to fiscal printing.

Fix the printer error

1. Turn the printer off, wait a few seconds, then turn it back on
2. Open the Partner portal
3. Go to Pos - Printers and verify the printer is listed and connected
4. Open the Superb POS app and go to Back Office
5. Navigate to Settings - Cloud Printers - Click on the printer you want to edit and make sure the categories you want printed are selected.
6. If you want for guest receipts to be printed, toggle on "Print receipts"
7. If the error persists, please reach out to our support team.

Updated on: 10/07/2026