How to send orders to the kitchen

Orders are sent to the kitchen when staff tap Send. Adding an item to a bill does not send it. The kitchen receives one ticket for each round. A kitchen printer must be set up.

Send a round to the kitchen with Fire/Wait

Fire/Wait lets you send courses at the right time.

1. Add the items to the bill.
2. Set each item to Hold or Fire. Or tap Fire all to set every item to Fire.
3. Tap Send. Fired items are prepared now. Held items are marked as held on the ticket.

Send a held course

1. Open the bill when the table is ready for the next course.
2. Set the held items to Fire.
3. Tap Send.

Add a note for the kitchen

A comment to the kitchen is printed on the kitchen ticket.

1. Add the items to the bill.
2. Tap Comment to kitchen.
3. Type the note, for example "No sugar".
4. Tap Send.

A comment can be added to the whole bill or to one item.

Direct sales

A direct sale is sent to the kitchen automatically when the sale is paid. Items that do not need preparation are not printed.

Good to know

• Every send is linked to the PIN of the staff member who sent it.
• The kitchen mode is set for the whole venue. See How to set the kitchen mode and kitchen ticket labels.

Related topics

• How to set the kitchen mode and kitchen ticket labels
• How to use sections on a bill
• How to do a direct sale in Superb POS