How to use the waitlist

The waitlist holds guests who want a table when no table is free. A waitlist entry is not a confirmed booking. Staff confirm the entry when a table becomes free.

Add a guest to the waitlist

Go to Reservations → Waitlist.
Enter the guest's name, contact details, number of guests and preferred date and time.
Save.

For a walk-in, the next free time is chosen automatically. Full guest details are not required.

See the waitlist

Waitlist entries are shown in the same reservation view as confirmed bookings. A small red dot marks a waitlist entry.

Confirm a guest from the waitlist

Go to Reservations → Waitlist.
Find a guest whose time and number of guests match the free table.
Contact the guest.
If the guest accepts, confirm the waitlist entry as a booking.

A cancelled booking does not notify waitlisted guests automatically. Check the waitlist when a table becomes free.

Send large groups to the waitlist automatically

You can set a group size limit. Bookings above the limit go to the waitlist instead of being booked directly. Check that the limit matches your tables.

Good to know

Tell guests clearly that a waitlist entry is not a confirmed table.