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How to seat a reservation or mark a no-show

Mark guests as seated, record a no-show and charge, refund or waive a no-show fee.

Seating a reservation shows that the guests have arrived and the table is in use. Marking a no-show records that the guests did not come.

Seat a reservation

  1. Open the reservation overview.
  2. Find the reservation.
  3. Open the reservation.
  4. Select the option to seat the reservation.
  5. Confirm if asked.

The table is shown as occupied in Superb POS and in Partner.

Mark a reservation as a no-show

  1. Open the reservation overview.
  2. Find the reservation.
  3. Open the reservation.
  4. Select Mark as no-show.
  5. Confirm.

If a no-show fee is set up and the guest's card is saved, the fee is charged at the same time. The no-show is also saved on the guest profile.

Refund a no-show fee

  1. Open the reservation.
  2. Find the no-show fee.
  3. Select Refund fee.

The refund goes back to the guest's card. The refund can take a few business days to show on the guest's statement.

Waive a no-show fee

You can waive a fee before it is collected.

  1. Open the reservation.
  2. Select Waive fee.
  3. Confirm.

After the fee is collected, use the refund instead.

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