How to refund a bill

Refund a bill in the Superb POS app by returning menu items or products in return mode.

What you need

• Return reason codes created in POS Back Office

Return menu items or products on a bill

1. Select the table with the bill you want to refund.
2. Tap RETURN in the upper right corner of the Superb POS app.
3. Tap ENTER RETURN MODE in the window that opens.
4. Check that the menu items have turned red. Red menu items confirm that return mode is active.
5. Select the menu item or product to return. The item appears on the bill with the option to add a return reason.
6. Add a return reason to the returned item.
7. Tap ADD TO TABLE.

The returned amount is subtracted from the bill. The bill updates automatically.

How return mode works in the Superb POS app

Return mode turns every menu item red so that selecting an item returns it instead of adding it to the bill.

• Return mode is activated per table with RETURN and then ENTER RETURN MODE.
• All menu items are shown in red while return mode is active.
• Selecting a menu item in return mode subtracts the menu item from the bill.
• The bill updates automatically after ADD TO TABLE is tapped.

What a return reason records

A return reason records why a menu item or product was returned.

• Return reasons come from the return reason codes created in POS Back Office.
• Return reasons make it possible to analyse return causes later.
• Cash taken from the till for staff expenses or waste is recorded with the same return mode and a dedicated return reason code.

Related topics

• How to record staff expenses or waste
• How to do a direct sale in Superb POS
• How to move a bill from one table to another