Superb POS app

• Close the day (EOD report)

  How to Close the Day (End of Day) This guide explains how to perform the End of Day (EOD) cash up process to close your daily transactions. Starting End of Day Click the End of Day icon in the top right corner of the app to begin the process. Before You Begin Ensure all payments are tendered - All tables must be closed before starting EOD. The app will display: Diff amount: The difference between expected and entered amounts (if any) Cash in Register: Cash start pFew readers

• How to refund a bill

  How to Refund a Bill Discover how to make returns and issue refunds. Return Menu Items and Products Select the table Click RETURN in the upper right corner of the app - Activate return mode In the new window, click ENTER RETURN MODE Identify items to return: all menu items turn red when return mode is activated. Select the item to be returned. The item will appear on the bill with the option to add a reason for return. Complete the return: click ADD TO TABLE and the retFew readers

• How to open the register in Superb POS app

  How to open the day This guide explains how to set your starting cash balance when opening the day in your POS app. Step 1: enter starting cash balance Choose your preferred method: Direct entry: Type the total amount directly Count method: Use "+" and "-" buttons to count each banknote and coin denomination Step 2: register the amount Critical: Press the "=" button to register your amount.Few readers

• Add a product during service

  How to add a product during service This guide explains how to add a product to a bill that is not included in your regular menu selection. When to Use This Feature Use the spontaneous product feature when you need to charge for an item that hasn't been added to your Backoffice product selection. Adding a Spontaneous Product Open the bill where you want to add the product Click ADD PRODUCT in the upper right corner Fill in the product details: Product name QuFew readers

• How to tender a bill

  How to Tender a Bill This guide explains how to process payments, split bills, keep tabs open, and change currencies in your POS system. Processing a Payment Open the payment window at the table or in Direct Sales Press TENDER The app will take you to the payment window Select payment type Choose from: CASH, CARD, or MISCELLANEOUS MISCELLANEOUS includes gift cards and other payment methods (set these up in your Back Office) Complete the tFew readers

• How to create a user in Superb POS

  How to create user profiles in the POS app This guide explains how to create user accounts to access Superb POS. Understanding user roles User accounts are divided into 3 categories: Management Can access and change platform settings Full administrative access Can manage bookings and operations Owner Highest level of access Complete control over all settings Can manage all users and accounts Staff Can manage bookings Cannot access settings LimiteFew readers

• How to move a bill from one table to another

  How to move a bill to another table This guide explains how to move bills and reservations between tables in the POS app, RES apps, and web partner. Moving a bill in POS The 'Move a Bill' feature allows you to move a bill directly from one table to another in the POS app. How to switch tables for an open bill (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/move-billxpr5na.jpeg =900x675) What happens when you move a bill All items in the billFew readers

• How to enable Table Reminder

  How to work with Table reminder This guide explains how table reminder automatically alerts staff to check on tables, ensuring consistent service. What is table reminder? Table reminder notifies staff when tables haven't been attended to within a specified time frame. Benefits: Consistent guest attention across all experience levels More upselling opportunities Enhanced customer experience Better table monitoring for rotating teams frame (https://www.loom.com/embed/804fFew readers

• How to enable Multipay

  How to enable Multipay To enable Multipay please go the the Superb POS app Navigate to the Backoffice Under "Settings" you will see the toggle "Multipay" Toggle on How to enable Multipay in Superb POS (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/ezgifcom-video-to-gif-convertesdb8h7.gif =900x675)Few readers

• Create a bill associated to a customer or a company

  Create a bill associated to a customer or company to pay later or by invoice With Superb POS you can in a few clicks create a bill that needs to be stored to pay later in POS backoffice or sending it directly to your accounting system with the company information and email so it's ready to be sent as an invoice. ​ This feature works with all accounting systems we integrate with. ​ Reach out to support to have this featurFew readers

• How to work with your cash drawer

  How to work with your cash drawer Connect your cash drawer If you want the cash drawer to open automatically: Make sure the cash drawer is plugged into the printer. It has a smaller connector cable that looks like an old phone cable and goes into the printer. In the POS app, switch to settings in the top left corner → Settings → Printers, and make sure there is a checkmark under Cash Drawer. Ensure the printer is turned on for the drawer to work. (https://storagFew readers

• How to use shared bills

  How to use shared bills This guide explains how to move multiple bills to the same table in Superb POS app. How to create shared bills Step 1: access list view Go to LIST view in the top left corner Step 2: move bill to table Click Switch Table for the bill you want to move Choose the destination table The system indicates if there's alreadyFew readers

Payment terminal

• How to enable tips

  Tipping Interfaces for Your Card Terminals You can choose between two tipping interface styles based on your preference: 1. Predefined Tip Options (Recommended for Higher Tips) Guests select from preset percentages (e.g., 10%, 15%, 20%), making tipping quick and easy—ideal for boosting tip amounts. Predefinied tip percentages (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5Some readers

• Payment terminals troubleshooting

  Payment settings Before processing payments online or on POS you are required to fill out their KYC in Payment Settings. Payment settings - status (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/payment-settings-status1y8dpdq.jpg =700x229) Receive payments Once the KYC have been filled out the Receive Payment status indictor will change to Allowed and then you will be able to pSome readers

• Your payment terminal

  Card terminal - FAQ Which card terminal do we offer for Superb Pay? Adyen offers a S1F2L terminal that have long battery capacity and can print the receipt directly from the terminal Can you add different logo's to the receipt and screen if you have different areas under one company? Yes, we can fully customise the screen and receipt print logo with their respective logo for each area in the business. ​What is the paper roll size for this terminal? 40 mm and can be bought onlineFew readers

• Implement your payment terminal

  Remote POS Terminal Implementation This guide explains how to set up and test your POS terminal remotely. Initial Setup Instructions Turn on the Terminal Set the Language: Click on + to add your language To set your language, ex. Danish as the primary language, press and hold on the lines to the right of "Danish", Drag upward to reorder: 1. Danish, 2. English Set up wifi: The terminal will automatically prompt you to configure WiFi - follow the on-screen instructions. ||Few readers

• Trouble shooting: Card terminal integration

  Card Terminal Integration Shows Red This guide helps you restore connection when your card terminal shows as red (disconnected) in the POS app. Same WiFi network: iPad and terminal must be connected to the same WiFi network Matching details: IP address, terminal model, and serial number in POS must match those on the terminal How to check terminal details on your iPad Open the POS app Flip the screen to access BackoffiFew readers

• Activate your card terminals

  Activate your card terminals Start taking payments in a few seconds If you card terminal is not appearing under your overview even though it's turned on and connected to your WiFi then please contact support@superbexperience.com with the S/N XXXXXXXX number on the back of the card terminal to have it activated. Watch here how.Few readers

Printers

• Kitchen printer errors

  If products are not printing to your kitchen printer If your new product isn’t printing to the kitchen printer, check these two key things: In the POS backoffice, make sure the product is marked as "requires preparation" — this tells the system it needs to be printed. How to enable printing on the product level (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/pos11hojvla.png =900x355) In the POS app, go to Settings Cloud printers, and ensuPopular

• Products are not printing to cloud print form POS on terminal

  Products not printing to cloud printers from POS on terminalSome readers

• Which printers do we support

  Supported Printer Models This guide provides an overview of the printer models compatible with our system. Star Micronics Printers We support most Star Micronics printer models, including: mC-Print Series All mC-Print3 models Model 3.x Model 5 Popular models: mC-Print2 Thermal Receipt Printer - Compact and sleek design mC-Print3 Thermal Receipt Printer - Compact, ultra-connected speed TSP Series All TSP models *Popular models:Few readers

• How to configure your kitchen/bar printers

  How to configure your kitchen or bar printers Here is how you can setup a printer to print kitchen and bar orders: Connect your printer to your ethernet network with a cable Make sure your iPad is connected to the same network Find and connect your printer in the Superb POS app by following the video belowFew readers

• Troubleshooting: Kitchen and bar printers

  My printer stopped working - how to fix it This guide helps you troubleshoot printer problems and understand what the indicator lights mean. Understanding printer lights Your printer has 2 indicator lights on the front: Blue light - Shows the printer has power Green light - Shows ethernet connection status Solid green: Connected to ethernet Blinking green: Trying to connect No green light: No ethernet connection First troubleshooting step UnplugFew readers

• How to connect a printer to print guest bills

  How to connect a printer to print guest bills This guide explains how to connect your printer to Superb POS to print guest bills. Before you start: load paper in the printer Critical: Printers lose connection without paper loaded. Standard 80mm (3 1/8") thermal paper rolls Ensure paper is properly loaded before attempting connection (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/printer-11reaaa7.png =900x412) *Without papFew readers

Superb POS Backoffice

• How to set up your products

  Set up your products for your Superb POS app Learn how to configure your Superb POS Backoffice and setup your categories and products Categories To organise your products effectively, start by creating categories to group them under. Common examples include categories like "Food", "Wines", or "Beverages".Popular

• Basic stock management

  Basic Inventory Management in Superb POS – Overview Superb’s basic inventory tool helps you track long-shelf-life goods like wine bottles and dry products. What You Can Do: Upload your product stock Add or deduct stock (e.g. when receiving or selling items) Export a stock report to share with your accountant How to use it: When creating a product, updateSome readers

• How to set up bundled products (menus)

  How to Create Bundled Products (Menus) Bundled products allow you to create menu packages that group multiple items together at a set price, such as a brunch menu with multiple course options. Creating Individual Items to the Bundle First, create bundle components For each item that will be part of your bundle: Create a new product for each component Enter an SKU for the individual item Set the price to zero (since the pricing is handled by the main bundle) Name the itemSome readers

• How to create product variants

  How to create product variants This guide explains how to add variants to products so customers can choose from multiple options under one product button. What are product variants? Product variants allow you to offer multiple versions of the same product under a single menu item. Common examples: Dumplings: Pork, Chicken, Vegetarian Pizza: Small, Medium, Large Coffee: Regular, Decaf, Oat Milk Burger: Beef, Chicken, Veggie Use variants when you have: One prodFew readers

• How to create a POS template

  Custom POS product templates Create your own POS template and arrange your products in a custom layout Standard POS product templates are structured by alphabetical order but if you want to have the freedom to design your layout then POS product templates is the right tool to use. Watch a full video here. How to set up your template 1.  Access the POS backoffice here. (httpFew readers

• How to download the tips report (integrated terminals only)

  How to Download Tips Reports This guide explains how to track and download tips reports from your POS system. Note: This feature is only available for integrated card terminals. If you want it enabled, please contact the support team at support@superbexperience.com Accessing Tips Reports Log in to the POS back office Go to https://pos.superbexperience.com/ Use your master user and password Navigate to Sales Reports Click Sales Select Sales reports 3Few readers

• How to record staff expenses or waste

  How to record staff expenses or waste This guide explains how to properly record cash taken from the till for staff expenses or waste. Why record expenses? When staff take cash from the till for grocery shopping, bills, or waste, you must deduct these amounts for your EOD (End of Day) to match correctly. How staff should record expenses In the POS app Use the Return button Cash out the payment on the correct tender type Select appropriate reason code Important:Few readers

• How to create an add on to a product

  How to Create Add-Ons to Products This guide explains how to set up add-on products that can be added to your main menu items. Add-ons are optional items that customers can add to main products. Examples include: Extra toppings (cheese, bacon, avocado) Side orders (fries, salad, rice) Sauce options Drink additions (extra shot, syrup) Step 1: Create the Add-On Product Log in to your Backoffice From the home page, click INVENTORY Click PRODUCTSFew readers

• How to create a set menu as a product

  How to create set menus (bundled products) This guide explains how to create set menus that can be added to bills with one tap in your POS system. What are set menus? Set menus (bundled products) allow you to group multiple items together as one product. This means: Add complete menus with a single tap Fire specific courses or the entire menu to the kitchen Faster service with fewer taps Clean guest bills showing only the menu name Creating your set menu In your backFew readers

• How to setup categories and products

  How to Set Up Categories and Products This guide explains how to set up your menu in the POS app by creating categories and adding products. Create categories (starters, mains, drinks, desserts, etc.) Add products (food and drink items) to each category Adding Categories Go to the POS back office In the menu, tap INVENTORY, then CATEGORIES On the Category page, add: Category name Category type ImageFew readers

• How to create a product with an open/variable price

  How to create a product with variable price This guide explains how to create products with open/variable prices that can be set at the time of sale. What is a variable price product? A variable price product allows you to set the price when you add it to a bill in the POS app, rather than using a fixed price. Promotional pricing (lunch deals, happy hours) Weekend vs weekday pricing Seasonal specials Custom pricing Creating a variable price product Step 1: access pFew readers

Reporting

• How to access and download sales reports

  How to access and download sales reports This guide explains how to access and download end-of-day reports, sales reports, and tip reports from your POS back office. In this article How to download end-of-day reports How to download sales reports How to download tip reports Download end-of-day reports Access EOD reports Navigate to sales From the POS back office, go to SALES Open EOD section Tap EOD Download your report Choose yourFew readers

• How to send daily sales reports by email

  How to Send Daily Sales Reports by Email This guide explains how to automatically send daily sales reports to selected email addresses after performing your end of day cash-up. Setting up email recipients in the Superb POS Backoffice Log in to your Backoffice From your home page, go to SALES From the dropdown menu, click EFew readers

• How to create users in POS Backoffice

  Users in POS Backoffice How to create users and change passwords. Create a user in POS Backoffice For staff to access the POS and KDS, they must have user accounts in the back office. 1. In the POS backoffice, select USERS and then NEW USER. Do not select the SELF CHECKOUT option. How to create a new user Change passwords Click on the existing user profilSome readers

• How to do a direct sale

  Direct Sales - how to make a sale over the counter Direct Sales lets you take orders and payments without selecting a table — ideal for over-the-counter sales. How to Use Direct Sales: Switch to Direct Sales: Tap the 4-box icon in the top dark blue bar, or swipe left with two fingers on iPad. A new empty bill screen appears. Add items to the bill. Fire items that need to be prepared immediately. Items will print when the payment has been madeSome readers

• How to do a partial payment

  How to Take a Partial Payment If a guest needs to pay their part of the bill before the rest of the table: Open the table and tap TENDER. Enter the amount the guest will pay (e.g., €20 out of €62). Select the payment method and tap TENDER again. Exit the payment screen (top left), then tap ADD TO TABLE to confirm. Leave the table so the rest of the bill can still be managed. When you reopen the table, you’ll see a breakdown: "Paid" and *"Amount Due"Some readers

• How to add a discount

  How to Add Discounts in Superb POS You can apply discounts either ad-hoc during service or through pre-defined discounts. 1. Ad-hoc discounts during service Apply a Discount to the Whole Bill: Tap the DISCOUNT icon (above the list of items on the table screen). Choose a discount from the list (these are set up in the Backoffice beforehand). The discount will now appear on the bill. Apply a Discount to a Specific Item: Tap the item you want to disSome readers

• How to get support for your fiscal printer (Italy)

  How to get support for a fiscal printer in Italy Contact Epson support if you're having trouble with your printer: Send an email to business.support@epson.it and include the printer serial number. The serial number is on the sticker on the printer and starts with S/N (e.g. 99IEB042297). You can also call them directly by filling out your serial number here: https://www.epson.it/supportFew readers

• Add bill comment

  Add comments to bills After adding products to the bill you can also add a comment which will be visible on the bill sent to the kitchen and will also be available on the customer bill. To add a comment click on the 3 dots on the top right corner and click ADD BILL COMMENT.Few readers

• How to: eFattura (Italy)

  Everything you need to know about eFattura, billing methods and what to tell your accountant. Here are the methods to make electronic invoices through Superb POS and GetYourBill (GYB) and how to manage it. In this article you will find: Make an invoice via Superb POS Make an invoice through GYB 1. IN-APP SUPERB POS: Invoice from receipt (fattura da scontrino) Through the Superb POS application - the "cashier" - an invoice is made from a commercial document (fattura da scontrino)Few readers

• How to enable Mobile POS

  How to enable mobile POS This guide shows you how to activate mobile POS for your restaurant in two steps. Step 1: create a register Log into POS Backoffice Go to Settings Registers Name your register (one per device) Select the shop Click SAVE frame (https://www.loom.com/embed/494d34eae37f491f9Few readers

• Troubleshooting: Guest bill printers

  Bill Printer Troubleshooting This guide helps you resolve common issues when your printer stops printing guest bills. Quick Workaround If you need to continue printing immediately while troubleshooting: USB-C connection: Connect your printer directly to your iPad with a USB-C cable for instant connection Mobile hotspot: Connect your iPad to your phone's personal hotspot to bypass network issues Step 1: Check for Paper Is there paper in the printer? If the printer is out of paperFew readers

• Superb POS in Norway

  Superb POS in Norway The Norwegian tax authorities "Skatteetaten" have specific requirements for cash registers/POS systems in Norway. ​1. You can find an official certification of Superb POS declaration on Skatteetaten's website: (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/norway21exj77x.Few readers