Kitchen printers
Kitchen printer errors
If products are not printing to your kitchen printer If your new product isn’t printing to the kitchen printer, check these two key things: In the POS backoffice, make sure the product is marked as "requires preparation" — this tells the system it needs to be printed. How to enable printing on the product level (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/pos11hojvla.png =900x355) In the POS app, go to Settings Cloud printers, and ensuFew readersProducts are not printing to cloud print form POS on terminal
Products not printing to cloud printers from POS on terminalFew readers
Backoffice setup
Basic stock management
Basic Inventory Management in Superb POS – Overview Superb’s basic inventory tool helps you track long-shelf-life goods like wine bottles and dry products. What You Can Do: Upload your product stock Add or deduct stock (e.g. when receiving or selling items) Export a stock report to share with your accountant How to use it: When creating a product, updateFew readersHow to set up your products
Set up your products for your Superb POS app Learn how to configure your Superb POS Backoffice and setup your categories and products Categories To organise your products effectively, start by creating categories to group them under. Common examples include categories like "Food", "Wines", or "Beverages".Few readers
How to create users in POS Backoffice
Users in POS Backoffice How to create users and change passwords. Create a user in POS Backoffice For staff to access the POS and KDS, they must have user accounts in the back office. 1. In the back office, select USERS and then NEW USER. (https://downloads.intercomcdn.com/i/o/270681452/becf980b56c033f5c7e3115b/image.png?expires=1752904800&signature=8e96b8fd37252ee8ae94e0f759003265950bc4cf2477215c8ed5c5e76e55f7ef&req=dicnEMF%2FmYRdFb4V1XW4gXe768xbx8uwlXGc4heT%2Fy05fi4ZFew readersHow to do a partial payment
How to Take a Partial Payment If a guest needs to pay their part of the bill before the rest of the table: Open the table and tap TENDER. Enter the amount the guest will pay (e.g., €20 out of €62). Select the payment method and tap TENDER again. Exit the payment screen (top left), then tap ADD TO TABLE to confirm. Leave the table so the rest of the bill can still be managed. When you reopen the table, you’ll see a breakdown: "Paid" and *"Amount Due"Few readersHow to add a discount
How to Add Discounts in Superb POS You can apply discounts either ad-hoc during service or through pre-defined discounts. 1. Ad-hoc discounts during service Apply a Discount to the Whole Bill: Tap the DISCOUNT icon (above the list of items on the table screen). Choose a discount from the list (these are set up in the Backoffice beforehand). The discount will now appear on the bill. Apply a Discount to a Specific Item: Tap the item you want to disFew readersHow to do a direct sale
Direct Sales - how to make a sale over the counter Direct Sales lets you take orders and payments without selecting a table — ideal for over-the-counter sales. How to Use Direct Sales: Switch to Direct Sales: Tap the 4-box icon in the top dark blue bar, or swipe left with two fingers on iPad. A new empty bill screen appears. Add items to the bill. Fire items that need to be prepared immediately. How to do a direct sales in Superb POS app (Few readers