Superb payments is empowering all financial transactions happening through our platform both in-store and online. Whether you sell a giftcard, prepayment for a dinner or perform a transaction on your card terminal, payments is making that happen.
In this guide you will understand how you can manage your payments and perform refunds at your convenience.
With Superb Payments we offer you a transparent way of doing business, with easy overview of your payments, full refund of fees and daily payouts.
Getting access
Users with access are marked as "manager" and you can always edit this yourself as a manager right here. If you have problems accessing this page do reach out to us and we will verify your login.
Overview of payments
In the menu bar you will find the overview called Payments which will lead you to this page and you will:
Have an overview of all your payments across your business: You will be able to identify them by looking at the column called 'Product' where you will see if it's a booking, giftcard or POS transaction
Search for payments by using the product code which is also the booking code on your reservations in your platform
Be able to see the detail of every payment, your tips and do refunds
Access your accounting report which providers a universal view of your business - preferably useful for your accountant or business reviews with your teams
Refunds
From time to time, you may have to do a refund to a customer and you can do this by clicking "Detail" in front of a payment line and be able to do a full or part refund of your preference. Note that refunds are irreversible. You cannot undo a refund. As soon as it's done you will have to charge the customer again to get the money back.
On the overview you will be able to see the amount the customer paid excl. tips and including tips. You can choose to refund the preferred amount.
A refund arrives in the customers bank account in 1-2 working days
A refund includes all fees - Superb will not keep anything. Fair business for all
Payouts
Payouts happens daily (Monday to Friday). All your revenue from Friday to Sunday is paid out on Monday. Please note that payouts can be delayed by your own bank. Payouts usually arrive after 12.00 the day after.
Deposit
Payments are always subject to risk of refunds or disputes when charging no-shows. We are required to withhold a fixed balance of €1500 on your Superb account for any future refunds, disputes or billing issues. This balance allows you to do refunds when you have already received all your payouts. The balance will be paid out to you in the end of your engagement with Superb.
Working with my accountant
With Superb you can always request an integration to a popular accounting system. You can read more here
For general accounting you can easily find all you need under the "accounting report" which you can find right here