Skip to content
English
Contact support
  • There are no suggestions because the search field is empty.

How to reconnect your fiscal printer (Italy only)

Restore the connection between Superb POS and the fiscal printer after a network change.

Reconnect a fiscal printer to the Superb POS app after changing the Wi-Fi network or the internet provider of the restaurant.

What you need

  • A restaurant in Italy using a fiscal printer
  • Access to Back Office in the Superb POS app

Why a fiscal printer loses its connection after a network change

The fiscal printer connects to the iPad over a local IP address. Changing the Wi-Fi network or the internet provider changes the IP address, and the fiscal printer loses its connection to the Superb POS app. While the connection is lost, corrispettivi are no longer transmitted to Agenzia delle Entrate.

Fiscal printers are used in the Italian market only.

Reconnect the fiscal printer in Superb POS

  1. Open the Superb POS app.
  2. Open Back Office from the upper left corner of the screen.
  3. Go to Settings → Fiscal Printers.
  4. Select your fiscal printer.
  5. Tap Reset.
  6. Tap Proceed to remove the old connection.
  7. Tap Scan Network. The fiscal printer is detected automatically.
  8. Select the fiscal printer in the list.
  9. Tap Select.
  10. Enter a name for the fiscal printer (optional). Using the IP address as the name makes the fiscal printer easy to identify.
  11. Tap Proceed.
  12. Tap Setup VAT.
  13. Tap Automatic to retrieve the existing VAT configuration.
  14. Tap Close Printer Day.
  15. Tap Save.

The fiscal printer is now reconnected.

Verify that orders are transmitted after reconnecting

  1. Open Back Office → Sales in the Superb POS app to open the orders list.
  2. Find the most recent orders.
  3. Check the document icon on each recent order. A green document icon confirms that the order was transmitted to Agenzia delle Entrate successfully.
  4. Fiscalise an order again if the order shows a red or a yellow document icon: tap the red or yellow document icon on the order and fiscalise the order.

Do not fiscalise an order that already shows a green document icon, because the receipt is then submitted to Agenzia delle Entrate twice. The document icon colours are defined in How to check fiscalisation status and reprint a fiscal receipt.

Related topics