Partner
Set up rooms and tables
Quick Start Guide: Restaurant Setup
Create Rooms
Rooms can be areas like Bar, Lounge, or Main Dining Room.
Go to Rooms → Click Add Room
Name your room
Tick Online Booking if guests can book it
Tick Show Online if guests should see this room
Mark Active and Save
Repeat for each room
Use the pencil ✏️ to edit or drag to reorder
How to add rooms to your restaurant (https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/roPopularHow to insert a booking
Create a Booking, Walk-In, or Group Reservation
1. Create a New Booking
From the Dashboard, you have two options:
Option 1: Double-click on the time slot + table in the grid
Option 2: Click the “+” icon (top right), then choose NEW BOOKING
In the New Reservation screen:
Set the Date & Time
Add Guest Name, Phone, and Email
Use Search Guests to find returning customers
Add Profile or Internal Notes (click the ➕ next to thePopularReservation policy - best practices
Reservation Policy: Quick Guide & Example
Your reservation policy helps set clear expectations with your guests. It’s a binding agreement they accept when booking a table.
What to Include in Your Policy:
Booking Duration & Delay Rules
Cancellation & No-Show Terms
Prepayments, Deposits & Refunds
Important Booking Info (e.g. allergies, group rules)
Pet Policy (if relevant)
How to Contact or Modify a Reservation
Example Reservation PoliPopularHow to enable the no-show feature
How to Avoid No-Shows
This guide covers how to charge no-shows, what a dispute is, and best practices for protecting your revenue.
Using the No-Show Feature
The No-Show Feature lets you charge guests who don’t show up — if you’ve collected valid credit card details in advance.
Requirements for Charging No-Shows:
A booking must meet ALL of the following:
Made online or manually with a valid credit card
Manually marked as No-Show from the DASHBOARDPopularDashboard and booking views
Dashboard Views: Quick Guide
When you log in, you’ll land on the Dashboard — where you can view reservations in 4 different ways:
Day View (Default view)
Shows today's bookings in a grid, grouped by room and table
Tabs let you view Today, Tomorrow, or Next Week
❌ Click the X to view cancellations
✅ Click the Checkmark to see confirmed bookings
Table Plan View
Displays your floor plan room by room
Great for seeing where guests aPopularReconfirmation emails for bookings
Reconfirmation Emails: Setup & Tips
What They Do:
Automatically send guests an email 48 hours before their booking, asking them to confirm their reservation.
Why Use Reconfirmation Emails?
They help reduce no-shows, keep your bookings accurate and reliable, and they are fully automated once turned on
How to activate reconfirmation emails
Turn On Reconfirmation Emails
Go to DASHBOARD → then SETTINGS → then MARKETING & COMMUNICATION → then EMAILSSome readersHow to print your list of reservations
Print Your Reservations List
Go to LIST VIEW
From the Dashboard, click LIST VIEW (top menu)
You'll see all bookings for the selected day
Click the Printer Icon
Find it in the top right corner
Filter Your List (Optional)
Use the gold filter boxes at the top to show/hide details
Print the List
Click the printer icon next to “Print Bookings” (top left)
Tip: To save as a PDF, just change your printer destination to “Save as PDF” whenSome readersHow to charge a partial no-show
Partial No-Shows: Step-by-Step
Mark a Reservation as Partial No-Show
Go to the left-hand menu → NO SHOWS
Find the booking
Click PARTIAL CHARGE
Select how many guests didn't show
Click SAVE
How tSome readersHow to understand your Guestbook
Using Your Guestbook – Quick Guide
How to navigate to your guestbook:
From the Dashboard, tap the menu icon (top left)
Select Guestbook
Go to the GUESTS tab (not BOOKINGS)
Tap DOWNLOAD AS CSV to download your Guestbook. The file will be sent to the email address with which you are logged in when you press download.
VIP guests are marked with a ⭐
Use filters to download VIPs only or newsletter opt-ins
Marketing List
You can filter for gSome readersHow to set up your SMS
How to Manage SMS from Your Partner Account
SMS management is flexible and transparent - you’ll only pay based on actual usage. This guide will walk you through how to configure and purchase SMS credits step by step.
1. Access Your SMS Settings
Log in to your Partner account.
Navigate to Settings then Marketing & Communication.
In the SMS secSome readersGuest Profiles
Guest Profile: What You Need to Know
Why Guest Profiles Matter
Guest Profiles help your team deliver a personalised experience — even in a busy restaurant. With quick access to key guest info, it’s easier to build relationships and encourage repeat visits.
Edit a Guest Profile
Click the Edit button to update:
Guest’s name, email, phone, or company
Add or remove a VIP tag ⭐
Update allergies or dietary requests
Add/edit profileSome readersQuick find: how to search for guests
How to search for a Guest, Booking or Gift card
Need to quickly find a guest, reservation, experience, or gift card? Use quick search.
How to Use It
Click the magnifying glass icon (top right corner)
Type in keywords
What You Can Search:
Guest: Enter their name or email
Notes/Updates: Type a word or phrase from the note
Experiences: Enter the experience name
Gift Cards: Use keywords or codes
Need toSome readersHow to add a reservation policy
How to add a Reservation Policy
How to create a reservation policy
Go to Settings
From the Dashboard, click SETTINGS → then Online Reservations → then Reservation Policies
Add a New Policy
Click ADD POLICIES
In the new window:
Set a Start Date andFew readersHow to find Transaction Invoices
How to Find Transaction Invoices
This guide explains how to locate and view invoices for card transactions in your reservation system.
Accessing Transaction Invoices
Go to the top left of your dashboard in Partner and open the left-hand side settings menu
Navigate to Settings
Under General Setup click Payment (https://partner.superbexperience.com/settings/payment/statusFew readersHow to activate no-shows
How to Activate No-Show Fees for Experiences
This guide explains how to enable no-show fees for your experiences and how to charge customers who don't show up for their reservations.
Activating No-Show Fees
Navigate to Experience Settings
Access the settings from to the top left-hand side of your dashboard. Click on Settings, select Online Reservations and click on Experiences
Select your experience: Click on the specific experience you want to configurFew readersMeta Pixel Implementation at Superb
Meta Pixel Implementation at Superb
This article describes how to track performance of your guest experience using Meta Pixels (Facebook) using Google Tag Manager.
To set up tracking using your Meta Pixel, first you need to have a Google Tag Manager account and set that up (Read more here)
Once you've set up Google Tag Manager, you can follow the steps below:
Step 1: Get Your Meta Pixel ID
Go toFew readersHow to close your reservations
How to close reservations for holiday
This guide explains how to completely close reservations for specific dates, such as holidays or special closures.
What does closing reservations do?
When you close reservations:
All online bookings are blocked
Waiting list is NOT available (unlike block reservations)
Restaurant shows as closed for selected dates
Use for: Holidays, vacation closures, special closing daysFew readersEmail placeholders
Email Placeholders for Booking Communications
This guide explains the available placeholders you can use in your email templates for booking-related communications.
What Are Placeholders?
Placeholders are dynamic fields that automatically populate with specific booking information when emails are sent to customers. They allow you to create personalized, professional email templates that adapt to each reservation.
Available Placeholders
Customer Information
name
DesFew readersHow to upload an image to your Experience
How to upload an image to your experiences
Add images to your experiences to make your booking page more appealing and engaging.
Limit: One image per experience
Image requirements
Before uploading, ensure your image meets these requirements:
File size:
Maximum: 1 MB
Compress larger files using online tools (search "compress png" or "compress jpg")
File type:
Accepted formats: .png or .jpeg onlyFew readersHow to change password in Partner
Change login details
How to change the email address used for logging in.
Change log-in email
1. From DASHBOARD, click the menu icon in the top left corner. Select SETTINGS.
2. Click USERS. A list with all users will appear.
3. Find the user account you want to update, click the pencil icon.
4. In the new window, update the email of the user account. You will have to enter your passwordFew readersIntegrate Google Analytics
Integrate Google Analytics
How to find and use your Tracking ID to connect with Google Analytics.
CONNECT TO GOOGLE ANALYTICS
Follow the steps here to set up your Google Analytics account.
To get your Tracking ID, follow the steps here.
Copy the Tracking ID (GA-ID). It is a string like UA-154952706-Few readersHow to work with Guest Marketing
How to work with Guest Marketing
Accessing Guest Marketing
To access Guest Marketing:
Open the left-hand side menu from your dashboard
Click on Settings
Navigate to Marketing and Communication
Click on Guest Marketing
Automatic CampaignsFew readersHow to update your restaurant's email
How to Update Your Restaurant's Email Address
This guide explains how to change the email address used to send emails to guests.
Update email in general settings
From DASHBOARD, click the menu icon and select SETTINGS
In GENERAL settings, find the CONTACT INFO section
Change the email address
Click SAVE
Update email in email templates
From DASHBOARD, click the menu iconFew readersHow to change minimum and maximum booking notice
How to Change Minimum and Maximum Booking Notice
This guide explains how to adjust how close and how far in advance guests can make online bookings.
Minimum notice: The shortest time before a booking that guests can reserve online (e.g., 2 hours)
Maximum notice: The furthest time in advance that guests can book online (e.g., 90 days)
Changing Booking Notice Settings
Navigate to Settings
Go to the top left corner of your dashboard
Click SettinFew readers
Other relevant information
