In this article:

Adyen is the financial platform that governs the cash flow of your restaurant. Everything related to payments is handled by Adyen.
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For sales, you'll be able to download reports, monitor payouts, and troubleshoot refused payments.
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Logging in to Adyen can be done in 2 ways. Using Essentials or through the main Adyen site.

Essentials is a lite version of Adyen, and won't give you access to the entire system.
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​Main Adyen: https://ca-live.adyen.com/ca/ca/login.shtml
The login to Adyen has been sent to your email directly.

1. Go to Transactions.

2. Select Payments.
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Payments is the overview of everything payment-related in Adyen. This is also where you can search for payments in the system.

​3. Copy the reservation CODE. All reservations on your Dashboard have a unique booking code.

Note: For gift cards, copy the gift card code.
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4. Use this booking code to search for the matching payment in Adyen.

5. You will see the correlating payment. Press the PSP reference number to see more info about the payment.
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SettledBulk - The money is received and has been paid out to your bank account.

​SettledScheduled - The money has been received and is in the queue to get paid out. Adyen does daily payouts from Monday to Friday. Weekend sales are paid out the following Monday.
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​Refused - To know more about a refusal, open the transaction and take a look at the refusal code found under Processing - Acquirer response.

Click the highlighted issue. It will redirect you to Adyen's website. There, you'll find the full list of codes, what they mean and what you can do.

Pro tip:
3D secure is an automated bank check performed by the bank. This is to verify that the holder of the card is the one trying to make the payment. Most refusals are caused by this. If it happens, the customer will either have to retry or get in touch with their bank.
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Use the reporting tool to find reports related to your sales, etc.

The settlement report has the overview of the payouts to your restaurant and is automatically generated:

Press the Settlement details report to see the overview of all your reports.

All reports can be downloaded as .csv files, giving you an easy overview of your payouts.

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