If products are not printing to your kitchen printer

If your new product isn’t printing to the kitchen printer, check these two key things:

In the POS backoffice, make sure the product is marked as "requires preparation" — this tells the system it needs to be printed.

In the POS app, go to Settings > Cloud printers, and ensure the product’s category is assigned to the correct kitchen printer.

Once both are set, your product should print correctly.

Updated on: 17/07/2025