How to understand your finance reports

Finance Reports and how to understand them

The Finance tab is located in Partner and provides comprehensive reports on payments, payouts, sales, and refunds, it shows all payments processed through your system. This guide explains how to access and use each report.

Accessing finance reports: Navigate to the Finance tab in Partner to view all payment-related reports and data.

Access your payments and payout reports here

Filtering Payments by Date

Use the date range selector to specify a particular date for payments.
Filter by payment source: POS, takeaway, or online
Click into any payment to view details

Processing Refunds

Click on 'Detail' and then 'Refund'.
You can choose to refund the full amount or a partial amount.

How to process a refund of a payment

Important: Refunds are processed directly to the customer's account. It can take up to 10 days for the refund to appear in the customer's bank account.

Accessing the Payout Report

The Payout report provides a detailed breakdown of your sales, fees, and payouts for any date range.

How to use:

Navigate to Payout Report
Select your date range (e.g., December) and click Apply

The report displays:

Sales: Total sales from your POS system for the period
Payments: Total card payments received (may not match sales if cash, gift cards, or other payment methods were used)
Refunds: Any refunds processed during the period
Fees: Processing fees charged
Payout: Net amount paid out to your account

If you want to view your sales per channel select the channel (between Online and POS) and hit Apply.

Choosing a Date Range for Sales Overview

Select a date range (e.g., December) and click 'Apply'.
Review the sales data for that period, including total payments.

Understanding Sales Overview: Review the day-by-day breakdown of sales, including tips and fees.

In order to view the Payout Table scroll down to the payout table to see business dates and payout amounts.

In order to export your payout reports click on the three dots to export tables to Excel or PDF.

Under your Payout tab you can see and download reports for the following:

Card Payments
Card Payments Lists
**Adjustments **(e.g. refunds to guests)
Other Payment Methods
Balances (e.g. gift cards that are not yet redeemed)
Sales Report (here you can review sales by category and product, including turnover and VAT)
EOD - Your End Of Day review for the period

Cautionary Notes

Ensure that all refunds are processed correctly to avoid discrepancies.

Double-check date ranges before generating reports to ensure accuracy.

View the full tutorial here: https://loom.com/share/fb6f1140745941c4b368d877cdfbd8b7

Updated on: 19/02/2026

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