How to create and manage events and experiences
Event Experiences — User Guide
Where to find it: open an experience under Experiences. The event options live in the experience's settings form.
What is an event experience?
An event experience is a normal experience is bookable on your regular availability. An event experience runs on specific date(s) with its own time and guest limits — for example a tasting night, a holiday menu, or a special seating.
When you turn an experience into an event, the dashboard automatically creates the availability rules for it making it bookable through your booking link. You don't need to build those rules by hand.
Turning an experience into an event
- Open the experience
- Switch on "This is an event"
- Fill in the event details:
- Date range — the day(s) the event runs
- From / To — the time window
- Duration — how long a booking lasts
- Guests — minimum and maximum guests per booking, and the total guest capacity
- Choose the rooms the event should be bookable in (optional)
- Save
Once saved, the matching availability is generated automatically. Guests can then book the event for the date(s) you set.
Selling tickets (Max bookings)
If your event is ticket-based, tick "Tickets event". A new field appears: Max bookings. Set the maximum number of bookings you want to accept for the event.
Note: Max bookings is required for ticket events and must be a whole number of 1 or more. In practice it means that you no longer offer table reservations, but you sell tickets to an event, think of it as selling tickets to a concert. This booking type overrides your table plan.
Turning an event back off
You can switch "This is an event" off at any time.
- The event's auto-generated availability is removed
- Any rooms you had selected stay assigned — if you no longer want the experience limited to those rooms, remove them manually in the experience settings
Disabling the event cleans up the event schedule but leaves your room setup as-is.
If you see "Cannot enable event mode"
When switching on "This is an event" you may see a message saying the experience has conflicting rules. This happens when the experience is already attached to availability rules created manually. Generating event rules on top of those could cause unexpected booking behaviour.
What to do: create a new experience for the event instead, or contact support to sort out the existing rules first.
Legacy events
Events created on or before June 16 are considered legacy events. They behave the same way: you'll see the simple switch and a single date, and no rules are generated automatically. These are older experiences that the newer automatic setup does not apply to.
Quick overview
You want to… | Do this | x |
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Make an experience an event | Switch on "This is an event", fill in date/time/guests, save | x |
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Sell a fixed number of tickets | Tick "Tickets event", set Max bookings |
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Stop running the event | Switch off "This is an event" (rooms stay; remove them separately if needed) |
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Build a custom/complex event schedule | (Superb only) turn on Manual setup, set the date, build availability by hand |
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Check or fix availability | Open Settings → Availability Settings |
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Frequently asked questions
How do I turn an experience into an event?
Open the experience, switch on "This is an event", fill in the date range, time window, duration and guest limits, and hit Save. The availability is generated automatically.
How do I sell a fixed number of tickets for an event?
Tick "Tickets event" inside the experience settings. A Max bookings field will appear — set the maximum number of bookings you want to accept.
Why am I seeing "Cannot enable event mode"?
This means the experience already has manually created availability rules attached to it. To fix this, either create a new experience for the event or contact support to resolve the existing rules first.
How do I stop running an event?
Switch off "This is an event". The auto-generated availability will be removed. Note that any rooms assigned to the experience will stay assigned — remove them manually if needed.
What happens to existing bookings if I turn the event off?
The availability rules are removed, meaning no new bookings can be made. Existing bookings are not automatically cancelled — contact support if you need help managing them.
Can guests choose which room they are seated in?
Guests cannot choose a specific table or room. Rooms are assigned at the experience level by the restaurant.
Where do I check or fix the availability for an event?
Go to Settings → Availability Settings to view and manage availability rules.
What is Manual setup?
Manual setup is a Superb-only feature that allows full control over an event's availability when the standard setup is too limited. It is not visible to restaurant users.
What is a legacy event?
A legacy event is an older experience that was set up before the current automatic event system existed. It uses a simple switch and a single date, and availability is not generated automatically.
Updated on: 19/06/2026
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