How to connect a printer to print guest bills

This guide explains how to connect your printer to Superb POS to print guest bills.

Before you start: load paper in the printer

Critical: Printers lose connection without paper loaded.

Standard 80mm (3 1/8") thermal paper rolls

Ensure paper is properly loaded before attempting connection

Without paper, the printer will not connect using any method below.

Three ways to connect your printer

You can connect your printer using one of three methods:

Option 1: ethernet cable/LAN (recommended)

1. Connect ethernet cable

• Plug ethernet cable into an ethernet port or router
• Connect the other end directly to your printer

2. Verify connection

• Check that the printer light is constant green on the front
• If blinking after 5 minutes, proceed to troubleshooting

Troubleshooting ethernet connection

Green light is blinking:

• Verify your ethernet router is turned on and supplying connection
• If still blinking after 5 minutes, there may be no ethernet connection

Connection issues:

1. Check cables are connected properly to printer and router
2. Unplug printer from power cable
3. Remove all USB cables
4. Turn printer off
5. Wait 1 minute
6. Turn printer back on
7. Connect only the power cable first
8. Ensure paper rolls are loaded in the printer

Option 2: bluetooth

1. Enable bluetooth on iPad

• Go to iPad Settings
• Navigate to Bluetooth

2. Locate printer

• Find the printer name (usually starts with: mc-print3-XXXX)
• Select to connect

Important: Bluetooth will be disconnected if an ethernet cable is connected to the printer.

Troubleshooting bluetooth connection

Bluetooth icon blinking (not constant):

1. Go to iPad Settings > Bluetooth
2. Click on the printer name
3. Select Forget Device
4. The printer is now removed from your list
5. Reselect the printer to connect again

General troubleshooting:

1. Unplug printer from power cable
2. Remove all USB cables
3. Turn printer off
4. Wait 1 minute
5. Turn printer back on
6. Connect only the power cable first
7. Ensure paper rolls are loaded in the printer

Option 3: direct cable connection

1. Connect with cable

• Use a Lightning cable (or USB-C depending on your iPad)
• Connect directly from printer to iPad
• Connection will be established automatically

[](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/printer-cable-2_cey57e.png =900x498)

This is an alternative solution if ethernet or bluetooth are not working.

Connect printer to Superb POS

Once your printer is physically connected, configure it in the POS app:

If printer is already selected

1. Delete the printer by clicking the bin icon
2. Connect it again by marking 'receipt'
3. A green check must appear
4. Try printing again

If printer appears but is not selected

1. Connect it by marking 'receipt'
2. A green check must appear
3. Try printing again

If printer does not appear in the list

1. Log out of the POS app
2. Close the app completely
3. Log in again
4. Try printing again

Still not showing up? Follow the troubleshooting steps in printer troubleshooting guide

Connection method comparison

✅ Paper loaded in printer (80mm thermal rolls)

✅ Printer powered on

✅ Connection method properly set up

✅ Green light constant (for ethernet)

✅ Bluetooth paired (for bluetooth)

✅ Cable securely connected (for direct connection)

✅ Printer marked as 'receipt' in POS app

✅ Green check appears in POS app

Common issues

Printer won't connect:

• Verify paper is loaded
• Check power connection
• Restart printer (wait 1 minute)
• Try different connection method

Printer was working, now stopped:

• Check if paper ran out
• Verify cables are still connected
• Check green light status
• Restart printer and app

Printer appears but won't print:

• Delete and reconnect in POS app
• Verify 'receipt' is marked with green check
• Test with a sample print

Need help?

For additional printer connection support, contact support at support@superbexperience.com

Updated on: 12/10/2025