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How to fix a fiscal printer transmission error (Italy only)

What to do when the fiscal printer stops transmitting corrispettivi to Agenzia delle Entrate.

Fix a fiscal printer transmission error that stops corrispettivi from being transmitted to Agenzia delle Entrate.

What you need

  • A restaurant in Italy using an Epson fiscal printer
  • The serial number of the fiscal printer
  • The contact details of Epson technical support

Identify a fiscal printer transmission error

The fiscal printer shows an error such as:

"Errore comunicazione -2" or "Trasmissione: -2"
  • Payments and orders in the Superb POS app keep processing normally.
  • The daily fiscal closure fails to transmit corrispettivi to Agenzia delle Entrate.

Why a transmission error cannot be fixed in Superb POS

A transmission error is a printer-level error. The Superb POS app does not cause the error and cannot resolve the error. An Epson fiscal printer requires a dedicated diagnostic program to investigate this type of error, and that program is accessible to Epson technicians only.

Contact Epson about a transmission error

  1. Contact Epson technical support and give them the serial number of the fiscal printer. Epson runs a remote diagnostic or arranges a technician visit.
  2. If you have the direct contact details of an Epson technician, call the technician and describe the error shown on the fiscal printer.

Deadline for transmitting corrispettivi

Italian tax law allows approximately two weeks to transmit corrispettivi to Agenzia delle Entrate. Contact Epson as soon as transmission is interrupted, to stay inside that window and avoid a compliance issue.

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