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How to check your payouts and match them to your bank statement

Use the payout report to see what lands in your bank account and why it differs from sales.

The payout report shows the payouts that reach your bank account. Use the payout report to match Superb with your bank statement.

Open the payout report

  1. Go to Reports → Daily reports → Payout.
  2. Select the date or period.
  3. Review the payouts.

Read the payout breakdown

The payout overview shows transactions, tips, fees and daily payouts in one place. The totals are shown for all terminals together.

Why a payout is different from your sales

A payout is often different from the sales of the day:

  • Card fees are taken before the payout.
  • Refunds reduce the payout.
  • Payouts arrive one or more days after the sale.
  • Cash sales are not part of card payouts.

Match a payout to your bank statement

  1. Find the payout amount and date in the payout report.
  2. Find the same amount on your bank statement.
  3. If an amount does not match, check fees, refunds and the payout date.
  4. Contact Superb support if a difference remains.

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