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How to check fiscalisation status and reprint a fiscal receipt

Read the fiscalisation icon on an order and re-transmit a receipt that failed.

Check the fiscalisation status of an order in the Superb POS app, and reprint a fiscal receipt when transmission to Agenzia delle Entrate failed.

What you need

  • A restaurant in Italy using a fiscal printer
  • Access to Back Office in the Superb POS app

Check the fiscalisation status of an order

  1. Open the Superb POS app.
  2. Open Back Office from the upper left corner of the screen.
  3. Click Sales to open the orders list.
  4. Find the order you want to check.
  5. Read the document icon shown on the order. The colour of the document icon is the fiscalisation status of the order.

What the fiscalisation icon colours mean

Every order in Back Office → Sales carries a document icon, and the colour of the document icon shows whether the receipt reached Agenzia delle Entrate.

  • Green document icon: the receipt was transmitted to Agenzia delle Entrate successfully.
  • Yellow document icon: transmission completed with a warning or a partial issue.
  • Red document icon: transmission failed because of an error, for example no internet connection at the time of payment.

Reprint a fiscal receipt to re-transmit an order

Reprint the fiscal receipt of an order that shows a yellow or a red document icon, to transmit the receipt to Agenzia delle Entrate again.

Orders that must not be reprinted

Do not reprint a receipt that is already fiscalised. A receipt that is reprinted after successful fiscalisation is submitted to Agenzia delle Entrate twice. Reprint only an order that shows a yellow or a red document icon.

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