Reservation symbols and statuses
Booking Symbols and Statuses – What They Mean
Depending on your setup, reservations may display different icons. Here's what they represent:
Symbol | What it means | x |
|---|
→ Hover over the reservation to read it. | x |
Ghost Symbol 👻 | The no-show fee feature is active, and the guest has added credit card details.→ If they don’t show up, you can charge the no-show fee. | |
Credit Card Symbol | The guest has prepaid for the experience or event.→ Double-click the reservation to see the amount paid. | |
🟡 Yellow – On Hold | The guest started booking online and has 15 minutes to complete it.If not completed, the reservation expires and the table is released. | |
🟠 Orange – Confirmed | The booking was completed online. These are confirmed guests. |
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🟢 Green – Pending Reconfirmation | The guest needs to reconfirm. If enabled, a reconfirmation email is sent. |
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⚪ Grey – Completed | The reservation has been fulfilled. |
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Other Reservation Colours & What They Mean
Updated on: 17/07/2025
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