How to work with Superb Payments

Working with Superb Payments

Superb Payments handles all financial transactions through the Superb platform — from online prepayments and gift cards to card terminal payments in-store.

Note: This applies to Superb Payments v2. If you haven’t migrated, contact us at support@superbexperience.com

Getting Access

Only users marked as "manager" can access payments. You can edit your roles under Users in Partner.

You can manage roles yourself — if access issues arise, contact Superb support for verification.

Payments Overview

In your menu bar, go to “Payments” to view:

All transactions across your business
Product Type column shows if it's a:
- Booking
- Gift Card
- POS (card terminal) payment
Search by product/booking code
View payment details, including:
- Amount paid
- Tips
- Refund options
Access your Accounting Report for financial tracking and team/business reviews

Overview of payments

Superb charges a 5% commission fee including all and any transactions fees, international or national, commercial or none on online payments such as no-show fees or gift card sales

Refunds

You can issue full or partial refunds like this:

Click “Detail” next to the relevant payment
Select Refund
Choose amount (with or without tips)
Refunds arrive in 1–2 working days

⚠️ **Refunds are irreversible. **If needed, you’ll have to charge the customer again.

€1500 Deposit

A €1500 reserve is held to cover: refunds, disputes, and No-show charges
This balance is paid out at the end of your engagement with Superb

Accounting & Integrations

Download your Accounting Report for all financial activity
Request an integration with popular accounting systems through Superb
Find your Accounting Report directly from the Payments > Accounting Report section.

Updated on: 29/10/2025

Was this article helpful?

Thank you!