Articles on: Accounting integrations

How to work with Superb Payments

Working with Superb Payments



Superb Payments handles all financial transactions through the Superb platform — from online prepayments and gift cards to card terminal payments in-store.



Note: This applies to Superb Payments v2. If you haven’t migrated, contact:

📧 support@superbexperience.com


Getting Access


Only users marked as "manager" can access payments. You can edit your roles under Users in Partner.

You can manage roles yourself — if access issues arise, contact Superb support for verification.



Payments Overview


In your menu bar, go to “Payments” to view:

  • All transactions across your business
  • Product Type column shows if it's a:
    • Booking
    • Gift Card
    • POS (card terminal) payment
  • Search by product/booking code
  • View payment details, including:
    • Amount paid
    • Tips
    • Refund options
  • Access your Accounting Report for financial tracking and team/business reviews


Overview of payments



Refunds


You can issue full or partial refunds like this:

  1. Click “Detail” next to the relevant payment
  2. Select Refund
  3. Choose amount (with or without tips)
  4. Refunds arrive in 1–2 working days
  5. Superb refunds 100% of the transaction — no fees are retained


⚠️ Refunds are irreversible.

If needed, you’ll have to charge the customer again.



Payouts


  • Daily payouts: Monday–Friday
  • Revenue from Friday to Sunday is paid on Monday
  • Payments typically land after 12:00 PM the next working day
  • Bank delays may occasionally affect timing



€1500 Deposit


  • A €1500 reserve is held to cover:
    • Refunds
    • Disputes
    • No-show charges
  • This balance is paid out at the end of your engagement with Superb



Accounting & Integrations

  • Download your Accounting Report for all financial activity
  • Request an integration with popular accounting systems through Superb
  • Find your Accounting Report directly from the Payments > Accounting Report section.





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Updated on: 17/07/2025

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