Working with Superb Payments

Superb Payments handles all financial transactions through the Superb platform — from online prepayments and gift cards to card terminal payments in-store.

📧 support@superbexperience.com

Getting Access

Only users marked as "manager" can access payments. You can edit your roles under Users in Partner.

You can manage roles yourself — if access issues arise, contact Superb support for verification.

Payments Overview

In your menu bar, go to “Payments” to view:

• All transactions across your business
• Product Type column shows if it's a:
• • Booking
  • Gift Card
  • POS (card terminal) payment
• Search by product/booking code
• View payment details, including:
• • Amount paid
  • Tips
  • Refund options
• Access your Accounting Report for financial tracking and team/business reviews

Refunds

You can issue full or partial refunds like this:

1. Click “Detail” next to the relevant payment
2. Select Refund
3. Choose amount (with or without tips)
4. Refunds arrive in 1–2 working days
5. Superb refunds 100% of the transaction — no fees are retained

If needed, you’ll have to charge the customer again.

Payouts

• Daily payouts: Monday–Friday
• Revenue from Friday to Sunday is paid on Monday
• Payments typically land after 12:00 PM the next working day
• Bank delays may occasionally affect timing

€1500 Deposit

• A €1500 reserve is held to cover: refunds, disputes, and No-show charges
• This balance is paid out at the end of your engagement with Superb

Accounting & Integrations

• Download your Accounting Report for all financial activity
• Request an integration with popular accounting systems through Superb
• Find your Accounting Report directly from the Payments > Accounting Report section.

Updated on: 20/08/2025