How to add a reservation policy

How to add a Reservation Policy

What is a reservation policy? Reservation policies are your terms & conditions that guests must accept before completing a booking — they help set clear expectations and protect your business.

How to create a reservation policy

Go to Settings

From the Dashboard, click SETTINGS → then Online Reservations → then Reservation Policies

Add a New Policy

Click ADD POLICIES
In the new window:
- Set a Start Date and End Date (both are required)
- Write your Policy text in the relevant languages
- Choose the Experience it applies to (if any)
- Click SAVE

Note:

Each experience needs its own policy, as instructions may differ.

No-Show Policy Tip

To charge a no-show fee, guests must enter credit card details at booking
You must include the no-show fee info in the Reservation Policy
If it's not written there, you can’t legally charge the fee

Updated on: 17/07/2025

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