How to add a reservation policy

How to add a Reservation Policy

What is a reservation policy? Reservation policies are your terms & conditions that guests must accept before completing a booking — they help set clear expectations and protect your business. This article explains how to create one and what to include.

How to create a reservation policy

Go to Settings

From the Dashboard, click SETTINGS → then Online Reservations → then Reservation Policies

Add a New Policy

Click ADD POLICIES
In the new window:
- Set a Start Date and End Date (both are required)
- Write your Policy text in the relevant languages
- Choose the Experience it applies to (if any)
- Click SAVE

How to create and edit a reservation policy

Note: Each experience needs its own policy, as instructions may differ.

Your reservation policy helps set clear expectations with your guests. It’s a binding agreement they accept when booking a table.

What to Include in Your Policy:

Booking Duration & Delay Rules
Cancellation & No-Show Terms
Prepayments, Deposits & Refunds
Important Booking Info (e.g. allergies, group rules)
Pet Policy (if relevant)
How to Contact or Modify a Reservation

Example Reservation Policy Template:

INTRODUCTION

Dear guest,

Thank you for booking with us. By confirming your reservation, you accept the following terms.

DURATION & DELAYS

Your table is reserved for X hours.
Please inform us if you're running late.
Delays over X minutes may lead to cancellation and the table given to another guest.

CANCELLATION & NO-SHOW

Cancellations are accepted up to [X hours/days] before the reservation via your confirmation email.
No-shows or late cancellations will be charged €X per guest using the card on file.

PREPAYMENTS & REFUNDS

All sales are final.
If you need to reschedule, we can offer a gift card if requested X hours/days in advance.

ALLERGIES & DIETARY NEEDS

Please note any dietary restrictions during booking.
We may not accommodate allergies informed less than 24 hours before your visit.

LARGE GROUPS

Groups of 6+ are served our fixed menu.
For 8+ guests, we may split your party across nearby tables.
A €X deposit per person is required at booking for groups over 8.

PET POLICY

Unfortunately, pets are not allowed in our restaurant.

CHANGES OR QUESTIONS

To change or cancel your booking, call us at [phone number].
Questions? Email us at [email address].

No-Show Policy Tip

To charge a no-show fee, guests must enter credit card details at booking
You must include the no-show fee info in the Reservation Policy
If it's not written there, you can’t legally charge the fee

Updated on: 08/01/2026

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