How to activate no-shows

How to Activate No-Show Fees for Experiences

This guide explains how to enable no-show fees for your experiences and how to charge customers who don't show up for their reservations.

Activating No-Show Fees

Navigate to Experience Settings

Access the settings from to the top left-hand side of your dashboard. Click on Settings, select Online Reservations and click on Experiences.
Select your experience: Click on the specific experience you want to configure. Scroll down to the Times section.

Select the experience you want to set the no-show fee for

Enable No-Show Fees

Configure the no-show fee

You'll see "No Show Fee Disabled"
Click on the Edit Pen icon
Enable the No Show Fee
Set your desired amount in your selected currency (e.g., 1,000 NOK).
Press Save

Edit the no-show fee from no-show fee disabled

Remember the no-show fee is in your selected currency.

Repeat for other experiences

Repeat this process for each experience if you want different settings
You can choose to enable it only on specific experiences or specific days, for example on Fridays and Saturdays.

Select the amount of your no-show fee (remember, in your local currency)

Important Notes

Fee Configuration

Experience-specific: No-show fees are set per experience, not globally
Flexible setup: You can choose which experiences have no-show fees
Customisable amounts: Set different fee amounts for different experiences

Clear communication: Ensure customers are aware of your no-show policy. If your no-show policy is not clearly described in your reservation policy the guest will automatically win in the case of a dispute.

Updated on: 11/02/2026

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