Articles on: Reservations

How to activate no-shows

How to Activate No-Show Fees for Experiences


This guide explains how to enable no-show fees for your experiences and how to charge customers who don't show up for their reservations.


Activating No-Show Fees


Navigate to Experience Settings

  1. Access the settings from to the top left-hand side of your dashboard. Click on Settings, select Online Reservations and click on Experiences


  1. Select your experience: Click on the specific experience you want to configure. Scroll down to the Times section.


Select the experience you want to enable no show fees for

Enable No-Show Fees

  1. Configure the no-show fee
  • You'll see "No Show Fee Disabled"
  • Click on the Edit Pen icon
  • Enable the No Show Fee
  • Set your desired amount (e.g., 1,000 NOK).
  • Press Save


Edit the no-show fee from no-show fee disabled



Remember the no-show fee is in your selected currency.


  1. Repeat for other experiences
  • Repeat this process for each experience if you want different settings
  • You can choose to enable it only on specific experiences or specific days, for example on Fridays and Saturdays.


Select the amount of your no-show fee (remember, in your local currency)



Important Notes


Fee Configuration

  • Experience-specific: No-show fees are set per experience, not globally
  • Flexible setup: You can choose which experiences have no-show fees
  • Customisable amounts: Set different fee amounts for different experiences


Clear communication: Ensure customers are aware of your no-show policy



Your no-show fee system is now active and you can effectively manage and charge for missed reservations!



Updated on: 08/09/2025

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