Guest Profile: What You Need to Know

Why Guest Profiles Matter

Guest Profiles help your team deliver a personalised experience — even in a busy restaurant. With quick access to key guest info, it’s easier to build relationships and encourage repeat visits.

Edit a Guest Profile

Click the Edit button to update:

• Guest’s name, email, phone, or company
• Add or remove a VIP tag ⭐
• Update allergies or dietary requests
• Add/edit profile notes for personalised service

Guest Activity & Reservation History

Guest Activity

View all past guest interactions, split into:

• Reservations: All bookings with active or completed statuses (e.g. Confirmed, Seated, Completed)
• Cancellations: All canceled bookings
• No-Shows: Bookings where the guest didn’t show up

Reservation History

See every booking the guest has made, including:

• Date, experience, time, party size, and status
• Click any reservation to view or edit details

Updated on: 17/07/2025