How to create user profiles in the POS app

This guide explains how to create user accounts to access Superb POS.

Understanding user roles

User accounts are divided into 3 categories:

Management

• Can access and change platform settings
• Full administrative access
• Can manage bookings and operations

Owner

• Highest level of access
• Complete control over all settings
• Can manage all users and accounts

Staff

• Can manage bookings
• Cannot access settings
• Limited to operational tasks

Creating a user account

Step 1: access user accounts

1. Open settings

• From the DASHBOARD, click the Settings icon in the upper left corner

2. Navigate to user accounts

• Select USER ACCOUNTS

Step 2: create new user

1. Start new account

• Click the + button in the right corner

2. Open add user page

• The Add User page will appear

Step 3: assign role

1. Select role

• Tap Attach role

2. Choose user type

• Assign the new user to: Management, Owner, or Staff
• Consider what level of access this person needs

Step 4: complete user details

1. Fill in required information

• Name
• Email address
• Password
• Any other required details

2. Save the user

• Tap ADD USER

Step 5: user login

The new user can now log in using:

• The email address you provided
• The password you set up

Best practices

Security:

• Create individual accounts for each team member
• Don't share login credentials
• Use strong passwords

Role assignment:

• Only assign Management/Owner roles to trusted personnel
• Use Staff roles for frontline employees
• Review user access regularly

Account management:

• Keep user information up to date
• Remove accounts for employees who leave
• Maintain at least 2 Management users for backup

User role comparison

Common scenarios

New waiter hired:

• Create Staff account
• They can manage bookings but not change settings

New manager hired:

• Create Management account
• They can access settings and manage operations

Restaurant owner:

• Create Owner account
• Full access to all features and settings

Troubleshooting

User cannot log in:

• Verify email address is correct
• Check password was set properly
• Ensure account was saved successfully

User needs different access level:

• Edit the user account
• Change the assigned role
• Save changes

Too many users:

• Review and remove inactive accounts
• Consolidate unnecessary duplicate accounts

Need help?

For assistance with user accounts, contact support at support@superbexperience.com

Updated on: 12/10/2025