If you are working with a cash-drawer connected to your POS system, and this has suddenly stopped opening, heres a few tips you can try to solve it.
On the POS-app, go to Settings - Printers - If your Ipad has been updated, it might have lost the setup for the printers, but this is easily fixed. For the printer connected to the Ipad - Please make sure, that there is a check-mark in Receipt and Cash Drawer:
If there is a checkmark in this, and the cash-drawer is still not opening, please check that the cash-drawer is connected to the printer with a cable.
If the drawer is connected through cable, please make sure, that your Ipad is on Wifi and is connected with the printer.
If none of this works, please reach out to the support team 🤗