Top up your Adyen account to perform refunds
To transfer funds into your Adyen account:
Log in to your Customer Area, and switch to the merchant account.
Go to Finance > Balances (Merchant).
Select Control your balances in the top-right corner.
Under Reserve balance, select Top up.
Enter the amount that you want to add to the Reserve.
Select Generate payment details.
This opens a new window with the required payment details for your bank transfer.Make a bank transfer using the required details.
Make sure that you copy the Reference (message) for each individual bank transfer.Select Done.
Set up auto-funding
With auto-funding, we initiate a direct debit payment when the Reserve balance drops below a configured value. The amount needed to fill the Reserve is debited from the bank account where you receive the payouts for this merchant account. You can only use auto-funding for payout bank accounts in EUR, GBP, or USD.
To set up auto-funding, you need to have both of the following user roles:
Merchant financial
Merchant admin
To set up auto-funding for a merchant account:
Log in to your Customer Area, and switch to the merchant account.
Go to Finance > Balances (Merchant).
Select Control your balances in the top-right corner.
Under Auto-funding, select Request.
In the Request auto-funding box, enter a percentage to configure the value that will trigger automatic funding.
For example, if you enter 30 and the Reserve threshold is EUR 1200, automatic funding will trigger when 30% of the threshold has been used, which is when the Reserve balance drops below EUR 840. We will then initiate a direct debit payment to fill the Reserve up to the threshold value of EUR 1200.