How to set up your gift cards

How to Create Custom Gift Cards

This guide will walk you through setting up and customising gift cards for your business through the partner portal.

Getting Started

Log into Partner
Navigate to Settings and under General Setup, click on Gift Cards

Basic Gift Card Configuration

Toggle gift cards ON to enable the feature
Configure gift card amounts (minimum and maximum, both are optional)
Set gift card expiration (how long they remain valid), available options range from 3 months to 5 years

Important: Check your local legal requirements - some countries have minimum duration requirements for gift cards

Customise your gift card

You can work from our preset templates available in 5 languages

Follow these steps to design your own gift card:

Creating a Custom Template

Enable custom design by toggling ON Custom Design. An edit window will appear
Choose your language template. You'll see options for English and your preset localised language

You can create different templates for each language and you can work from our preset templates available in 5 languages

Select your template and confirm template overwrite
Add and modify visual elements such as images, background images or background colours
Modify the tone of voice to match your brand if desired
Add your booking link to the button OR repeat the gift card code

We recommend you to keep the essential template text that defines whether the gift card is for an experience or specific amount

Include required information

Gift card code token (each gift card gets a unique code - this is mandatory)

Restaurant/business address

Business information

Expiration date and issue date

Your logo

Include additional information (optional)

Your logo

Browse available tokens you can add to your template

Not all tokens are legally required, but they provide helpful information

Add any tokens that enhance your gift card

Last steps

Confirm image rights: Before saving, confirm that you have the right to use all images and content in your template (required)
If required tokens are missing, the system will alert you upon saving. Click Fix My Template to automatically add missing required tokens to the bottom. Move these tokens to appropriate locations within your design
Once all required tokens are included, click Save again

Your custom template is now ready

Preview Your Gift Card

You can test the customer experience of your gift card by clicking Get Preview to download a PDF sample and review how your gift card will appear to customers

Important Notes

Required tokens must be included - the system will remind you if any are missing

Check local legal requirements for gift card expiration periods

Preview before going live - always test how your gift card looks to customers

You can edit anytime - templates can be modified as often as needed

Your custom gift cards are now ready to offer to customers!

Updated on: 03/09/2025

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