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# How to use reservation notes

# Understanding reservation notes: Guest Notes, Profile Notes, and Internal Notes

Superb offers three types of notes for managing reservation information. Each has different visibility settings and purposes.

###### Where to find notes
* Quick view: Hover over any reservation to see a preview of guest notes
* Full view: Click on a reservation and navigate to the Details tab to see all three note types

![Reservation notes overview](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/screenshot-2026-02-16-at-08124_9cfsdm.png =900x803)


### Guest Notes

Guest Notes are comments that guests write during online booking. These notes appear in confirmation and reminder emails sent to the guest.
Visibility: Guests can see these notes
Common examples:
* "Celebrating an anniversary"
* "Requesting a quiet table"
* "Arriving slightly late"

### Profile Notes

Profile Notes are saved permanently to a guest's profile and appear automatically on all future reservations.
Visibility: Only visible to restaurant staff (never visible to guests)

Use for:
* Allergies and dietary restrictions
* Table preferences
* Guest preferences (e.g., "Prefers Pinot Noir")
* VIP status or special treatment notes

### Internal Notes

Internal Notes are specific to one reservation only and are not saved for future bookings.
Visibility: Only visible to restaurant staff (never visible to guests)
Use for:
* One-time requests or circumstances, example "a friend in party has peanut allergy"
* Information only relevant to this specific visit
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### Choosing the right note type

Should the guest see this information? → Yes: Use Guest Notes
Should this information be saved for future reservations? → Yes: Use Profile Notes → No: Use Internal Notes

###### Example: Using all three note types

Guest Notes (visible to guest): "Celebrating my wife's birthday"
Profile Notes (saved permanently): "Allergic to shellfish. Prefers Pinot Noir. Regular Friday guest."
Internal Notes (this reservation only): "Birthday cake ordered - bring out at 8:30 PM. Wife's name is Sarah."

###### Key reminders

* Only Guest Notes are visible to guests in their confirmation emails
* Profile Notes appear automatically on all future reservations for that guest
* Internal Notes are deleted after the reservation is completed
* Use the "Allergies and Dietary Requests" section for better visibility of dietary needs