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# How to use booking statuses

# Understanding booking statuses

Booking statuses help you track reservations throughout the guest journey—from initial booking to completion. Each status has a distinct color to help you quickly identify the state of each reservation.

### How to change a booking status

1. Click on any reservation to open the quick view
2. Select the appropriate status from the booking status options
3. The reservation color will update automatically


![Booking statuses on reservation quick view](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/screenshot-2026-02-16-at-08455_19lxf7.png =900x645)


# Available booking statuses

**New Booking**

Every new reservation starts with this status. It indicates the reservation has been received but not yet confirmed.
When it appears: Automatically assigned to all new reservations

**Confirmed**

Indicates the reservation has been confirmed by either the guest or the restaurant.
How it's assigned:
* Automatically: If you have reconfirmation emails enabled and the guest confirms their reservation
* Manually: Click "Confirm" to mark a reservation as confirmed (useful if you call guests to confirm)

**On the House**

Mark a reservation as complimentary—the guest does not have to pay.
When to use: VIP guests, promotional bookings, or special occasions where you're offering a free meal

**Partially Arrived**

Some guests from the party have arrived but not everyone.
When to use: Track arrivals for larger groups or when managing a bar/lounge area before seating

**Arrived**

The guest or entire party has arrived but is not yet seated at their table.
When to use: When you have a bar or waiting area and want to track that guests are on-premise but not yet at their table

**Partially Seated**

Some guests are seated but the full party hasn't arrived yet.
When to use: Track whether all guests have arrived at a table, useful for managing courses or service timing

**Seated** 

The entire party is seated at their table.
When to use: Confirms all guests are at the table and service can proceed normally

**Completed** 

The reservation is finished and the table is available again.
When to use:
* Guests have left before their scheduled end time
* Mark completed to free up the table space on the dashboard
* Makes the table available for additional online and offline bookings

**Cancel**

The reservation has been cancelled.
When to use: Guest calls to cancel or you need to remove the reservation from the dashboard

**No Show**

The guest did not arrive for their reservation.
When to use: Guest fails to show up without cancelling
Important: Marking a reservation as "No Show" does NOT automatically charge any no-show fees to the guest's credit card. If you work with no-show fees, you must process these charges separately.

**Mark as partial no-show**

Use the toggle at the bottom of the reservation to indicate that only some guests from a party didn't show up, but the reservation still proceeded.

**Best practices**

* Use statuses during service
* Update statuses throughout service to maintain an accurate view of your floor. This helps with table management and prevents overbooking.
* Confirm reservations proactively either through the booking reconfirmation email or manually
* Complete reservations promptly: Mark reservations as completed when guests leave early to immediately free up table capacity for additional bookings.
* Track arrivals for better service
* Use "Arrived" and "Seated" statuses to coordinate between front-of-house and kitchen, ensuring proper timing for courses.