Understanding booking statuses

Booking statuses help you track reservations throughout the guest journey—from initial booking to completion. Each status has a distinct color to help you quickly identify the state of each reservation.

How to change a booking status

1. Click on any reservation to open the quick view
2. Select the appropriate status from the booking status options
3. The reservation color will update automatically

Available booking statuses

New Booking

Every new reservation starts with this status. It indicates the reservation has been received but not yet confirmed.

When it appears: Automatically assigned to all new reservations

Confirmed

Indicates the reservation has been confirmed by either the guest or the restaurant.

How it's assigned:

• Automatically: If you have reconfirmation emails enabled and the guest confirms their reservation
• Manually: Click "Confirm" to mark a reservation as confirmed (useful if you call guests to confirm)

On the House

Mark a reservation as complimentary—the guest does not have to pay.

When to use: VIP guests, promotional bookings, or special occasions where you're offering a free meal

**Partially Arrived **

Some guests from the party have arrived but not everyone.

When to use: Track arrivals for larger groups or when managing a bar/lounge area before seating

**Arrived **

The guest or entire party has arrived but is not yet seated at their table.

When to use: When you have a bar or waiting area and want to track that guests are on-premise but not yet at their table

Partially Seated

Some guests are seated but the full party hasn't arrived yet.

When to use: Track whether all guests have arrived at a table, useful for managing courses or service timing

Seated

The entire party is seated at their table.

When to use: Confirms all guests are at the table and service can proceed normally

Completed

The reservation is finished and the table is available again.

When to use:

• Guests have left before their scheduled end time
• Mark completed to free up the table space on the dashboard
• Makes the table available for additional online and offline bookings

**Cancel **

The reservation has been cancelled.

When to use: Guest calls to cancel or you need to remove the reservation from the dashboard

No Show

The guest did not arrive for their reservation.

When to use: Guest fails to show up without cancelling

Important: Marking a reservation as "No Show" does NOT automatically charge any no-show fees to the guest's credit card. If you work with no-show fees, you must process these charges separately.

Mark as partial no-show

Use the toggle at the bottom of the reservation to indicate that only some guests from a party didn't show up, but the reservation still proceeded.

Best practices

• Use statuses during service
• Update statuses throughout service to maintain an accurate view of your floor. This helps with table management and prevents overbooking.
• Confirm reservations proactively either through the booking reconfirmation email or manually
• Complete reservations promptly: Mark reservations as completed when guests leave early to immediately free up table capacity for additional bookings.
• Track arrivals for better service
• Use "Arrived" and "Seated" statuses to coordinate between front-of-house and kitchen, ensuring proper timing for courses.

Need help?

For assistance with reservation management, contact support at support@superbexperience.com

Updated on: 16/02/2026