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# How to request credit card details for manual reservations

# How to Create a Manual Booking with Credit Card Guarantee

This guide explains how to create a booking that requires customers to provide credit card details as a guarantee.

### Creating the Initial Booking

1. **Enter booking details**
* Select the **date** for the reservation
* Add **customer name**
* Enter **email address** (this is crucial for the credit card request)
* Set **number of guests**

2. **Set booking preferences**
* Choose **table assignment** 
* Select **experience type** if needed)
* Set the **time** for the reservation

||| OBS! If the no-show fee is based on the experience, it is important that you choose the right experience before proceeding. Example: lunch experience has no no-show fee whereas dinner experiences have a no-show fee. This no-show fee will be set on the experience level. You will not be able to charge the guest's credit card in the case of no-show if this is not selected.

### Configuring Credit Card Guarantee

3. **Change booking status**
* In the **booking status** section (bottom of the form)
* Change from **New Booking** to **Hold** (yellow)
* This will automatically reveal two new flags

|| Both flags will appear automatically when you change to "Hold" status: First flag: "Do not expire booking" - Leave this untouched. Second flag: "Credit card guarantee" - Leave this untouched 


5. **Save the booking**

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### What Happens Next

###### Customer Experience
6. **Automatic email sent**
* The booking will appear **yellow** in your system
* Customer receives an **email requesting credit card details**

||| Important: Legally, the customer must enter their own credit card information - you cannot enter it for them

###### Automatic Confirmation Process
7. **Once credit card is provided**
* When the customer enters **valid credit card details** the booking automatically changes from **yellow to confirmed**
* Customer receives a **confirmation email**. No manual intervention required