How to request credit card details for manual reservations

How to Create a Manual Booking with Credit Card Guarantee

This guide explains how to create a booking that requires customers to provide credit card details as a guarantee.

Creating the Initial Booking

Enter booking details

Select the date for the reservation
Add customer name
Enter email address (this is crucial for the credit card request)
Set number of guests

Set booking preferences

Choose table assignment
Select experience type if needed)
Set the time for the reservation

OBS! If the no-show fee is based on the experience, it is important that you choose the right experience before proceeding. Example: lunch experience has no no-show fee whereas dinner experiences have a no-show fee. This no-show fee will be set on the experience level. You will not be able to charge the guest's credit card in the case of no-show if this is not selected.

Configuring Credit Card Guarantee

Change booking status

In the booking status section (bottom of the form)
Change from New Booking to Hold (yellow)
This will automatically reveal two new flags

Both flags will appear automatically when you change to "Hold" status:

First flag: "Do not expire booking" - Leave this untouched

Second flag: "Credit card guarantee" - Leave this untouched

Save the booking

Simply save the booking

What Happens Next

Customer Experience

Automatic email sent

The booking will appear yellow in your system
Customer receives an email requesting credit card details

Important: Legally, the customer must enter their own credit card information - you cannot enter it for them

Automatic Confirmation Process

Once credit card is provided

When the customer enters valid credit card details the booking automatically changes from yellow to confirmed
Customer receives a confirmation email. No manual intervention required

Updated on: 05/09/2025

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