> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcenter.superbexperience.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to reconnect your fiscal printer (Italy only)

# How to reconnect your fiscal printer after changing Wi-Fi or internet provider

This article explains how to restore the connection between Superb POS and your fiscal printer after changing your Wi-Fi network or internet provider.

||| Only the Italian market have fiscal printers. If you are not in Italy, this article is not relevant for you.

### Why this happens

The fiscal printer connects to the iPad through a local IP address. When you change your Wi-Fi network or internet provider, the IP address changes and the printer loses its connection to Superb POS. This can result in corrispettivi no longer being transmitted to Agenzia delle Entrate.

### Reconnect the fiscal printer

1. Open the **Superb POS** app
2. Open **Back Office** from the upper left corner of the screen
3. Go to **Settings** → **Fiscal Printers**
4. Select your printer and tap **Reset** → **Proceed** to remove the old connection
5. Tap **Scan Network** — the printer will be detected automatically
6. Select the printer from the list and tap **Select**
7. (Optional) Give the printer a name — using the IP address makes it easy to identify
8. Tap **Proceed**
9. Tap **Setup VAT** → **Automatic** — this retrieves your existing VAT configuration
10. Tap **Close Printer Day** to complete the setup
11. Tap **Save**

The printer is now reconnected. Check your orders list in Sales → Orders and verify that recent orders show a green document icon, confirming successful transmission to Agenzia delle Entrate. If you, consider re-fiscalising them by clicking on the red or yellow icon and fiscalise.