How to cancel a reservation in Partner and on iPad

You can cancel a reservation in two ways: with or without sending a cancellation notification to the guest. This guide explains both methods.

Method 1: Cancel with automatic notification (Quick method)

This is the fastest way to cancel a reservation and automatically notifies the guest.

1. Open the reservation by clicking on it
2. In the quick preview (available on both iPad and Partner), you'll see the booking statuses
3. Click on "Cancel" status
4. The reservation will be cancelled and a cancellation notification will be automatically sent to the guest

Send cancellation notification when:

• The guest needs to know their reservation has been cancelled
• You're cancelling due to circumstances beyond your control
• Standard cancellations requested by the guest

Method 2: Cancel without sending notification

Use this method if you need to cancel a reservation but don't want the guest to receive a cancellation email.

1. Open the reservation by clicking on it
2. Click the "Edit" button
3. Scroll down to the status section
4. Change the status from its current state (New Booking or Confirmed) to "Cancelled"
5. Untick the box that says "Send Email Confirmation"
6. Save the changes

The guest will not receive a cancellation notification, and the reservation will be marked as cancelled in your system.

Don't send cancellation notification when:

• The guest has already been informed through other channels
• You're doing internal system cleanup
• The reservation was created in error

Need help?

For assistance with reservation management, contact support at support@superbexperience.com

Updated on: 24/02/2026