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# How to add a reservation policy

# How to add a Reservation Policy

|| What is a reservation policy? Reservation policies are your terms & conditions that guests must accept before completing a booking — they help set clear expectations and protect your business. This article explains how to create one and what to include.

# How to create a reservation policy

###### Go to Settings
* From the **Dashboard**, click **SETTINGS** → then **Online Reservations** → then **Reservation Policies**

###### Add a New Policy
* Click **ADD POLICIES**
* In the new window:
    * Set a **Start Date** and **End Date** (both are required)
    * Write your **Policy text** in the relevant languages
    * Choose the **Experience** it applies to (if any)
    * Click **SAVE**

![How to create and edit a reservation policy](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/ezgifcom-video-to-gif-converte_lv0voc.gif =900x506)
||| Note: Each experience needs its own policy, as instructions may differ. Your reservation policy helps set clear expectations with your guests. It’s a **binding agreement** they accept when booking a table.


###### What to Include in Your Policy:
* Booking Duration & Delay Rules
* Cancellation & No-Show Terms
* Prepayments, Deposits & Refunds
* Important Booking Info (e.g. allergies, group rules)
* Pet Policy (if relevant)
* How to Contact or Modify a Reservation

### Example Reservation Policy Template:

**INTRODUCTION**
Dear guest,
Thank you for booking with us. By confirming your reservation, you accept the following terms.

**DURATION & DELAYS**
* Your table is reserved for **X hours**.
* Please inform us if you're running late.
* Delays over **X minutes** may lead to cancellation and the table given to another guest.

**CANCELLATION & NO-SHOW**
* Cancellations are accepted up to **[X hours/days]** before the reservation via your confirmation email.
* No-shows or late cancellations will be charged **€X per guest** using the card on file.

**PREPAYMENTS & REFUNDS**
* All sales are final.
* If you need to reschedule, we can offer a **gift card** if requested **X hours/days** in advance.

**ALLERGIES & DIETARY NEEDS**
* Please note any dietary restrictions during booking.
* We may not accommodate allergies informed **less than 24 hours** before your visit.

**LARGE GROUPS**
* Groups of **6+** are served our fixed menu.
* For **8+ guests**, we may split your party across nearby tables.
* A **€X deposit per person** is required at booking for groups over 8.

**PET POLICY**
* Unfortunately, pets are not allowed in our restaurant.

**CHANGES OR QUESTIONS**
* To change or cancel your booking, call us at **[phone number]**.
* Questions? Email us at **[email address]**.

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### No-Show Policy Tip
* To charge a **no-show fee**, guests must enter **credit card details** at booking
* You **must include** the no-show fee info in the **Reservation Policy**
* If it's not written there, you **can’t legally charge** the fee