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# How to activate no-shows

# How to Activate No-Show Fees for Experiences

This guide explains how to enable no-show fees for your experiences and how to charge customers who don't show up for their reservations.

### Activating No-Show Fees

### Navigate to Experience Settings

1. **Access the settings** from to the **top left-hand side** of your dashboard. Click on **Settings**, select **Online Reservations** and click on [Experiences](https://partner.superbexperience.com/settings/experience)**.**
2. **Select your experience**: Click on the specific experience you want to configure. Scroll down to the **Times** section.

![Select the experience you want to set the no-show fee for](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/screenshot-2026-02-11-at-14585_1mb65fz.png =900x393)


### Enable No-Show Fees

3. **Configure the no-show fee**
* You'll see **"No Show Fee Disabled"**
* Click on the **Edit Pen** icon
* **Enable the No Show Fee**
* Set your desired amount in your selected currency (e.g., 1,000 NOK). 
* Press **Save**

![Edit the no-show fee from no-show fee disabled](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/screenshot-2025-09-08-at-14115_wxeeh.png =900x281)


||| Remember the no-show fee is in your selected currency.

4. **Repeat for other experiences**
* **Repeat this process for each experience** if you want different settings
* You can choose to enable it only on specific experiences or specific days, for example on Fridays and Saturdays.

![Select the amount of your no-show fee (remember, in your local currency)](https://storage.crisp.chat/users/helpdesk/website/-/6/1/0/2/6102cfa5dda20400/screenshot-2025-09-08-at-14121_1xwig7h.png =900x490)


### Important Notes

###### Fee Configuration
* **Experience-specific:** No-show fees are set per experience, not globally
* **Flexible setup:** You can choose which experiences have no-show fees
* **Customisable amounts:** Set different fee amounts for different experiences

|| Clear communication: Ensure customers are aware of your no-show policy. If your no-show policy is not clearly described in your reservation policy the guest will automatically win in the case of a dispute.