How to Charge No-Show Fees

This guide explains how the no-show feature works and how to charge guests who don't show up for their reservations.

What is a No-Show?

A no-show entry is created when a guest meets all of these requirements:

• Has made an online or manual reservation
• Has added a valid credit card to the booking
• Booking status has been changed to "No Show" from the Dashboard

How to Charge a No-Show Fee

1. Mark the booking as No-Show

• Change the booking status to "No Show" in your Dashboard

2. Access the No-Show tab

• Go to the No-Show section in Partner
• Set the correct date filter to see no-show entries
• Note: Only bookings marked as no-show from the day the feature was enabled will appear

3. Process the charge

• Click the CHARGE button
• The transaction is sent to Adyen for processing
• The charge is applied to the credit card stored with the booking

4. Track the transaction

• Copy the ID from Partner > No-Show
• Use this ID to track the transaction in Adyen
• Once successful, Adyen automatically pays out the funds

Important Information

Card Authorisation Validity

Credit card authorisations have limited validity periods that vary by card type (Amex/Visa/Mastercard). After this period expires:

• The likelihood of successful charges decreases significantly
• Card authorisation cannot be extended

For more details on card validity periods: Adyen Card Authorization Documentation

Guest Notifications

Currently, no email or receipt is automatically sent to guests when a no-show charge is processed. This feature is planned for future release.

Disputes

What is a Dispute?

A dispute occurs when a guest contests a charge by reporting it to their bank as invalid or fraudulent.

Your Responsibilities

• Superb does not manage disputes on your behalf
• You are solely responsible for contesting and providing proof
• Manage disputes directly in: Adyen > Risk > Disputes
• Provide documentation and evidence to support your charge

Learn More

• Understanding disputes and the process
• How to manage disputes

✅ Valid credit card must be on file

✅ Only works for bookings marked as no-show after feature activation

✅ Card authorization validity varies by card type

✅ You are responsible for managing disputes

✅ Guest notification feature coming soon

Need Help?

For assistance with the no-show feature or charging issues, contact support at support@superbexperience.com

Updated on: 11/10/2025