Question 1

How to work with Superb Payments

Accepted Answer

Working with Superb Payments

Superb Payments handles all financial transactions through the Superb platform — from online prepayments and gift cards to card terminal payments in-store.

|| Note: This applies to Superb Payments v2. If you haven’t migrated, contact us at support@superbexperience.com

Getting Access

Only users marked as "manager" can access payments. You can edit your roles under Users in Partner. You can manage roles yourself — if access issues arise, contact Superb support for verification.

Payments Overview

In your menu bar, go to “Payments” to view:

All transactions across your business
Product Type column shows if it's a:
- Booking
- Gift Card
- POS (card terminal) payment
Search by product/booking code
View payment details, including:
- Amount paid
- Tips
- Refund options
Access your Accounting Report for financial tracking and team/business reviews

Overview of payments

|| Superb charges a 5% commission fee including all and any transactions fees, international or national, commercial or none on online payments such as no-show fees or gift card sales

Refunds

You can issue full or partial refunds like this:

Click “Detail” next to the relevant payment
Select *

Question 2

How to set up your products

Accepted Answer

Set up your products for your Superb POS app

Learn how to configure your Superb POS Backoffice and setup your categories and products

Products

To Create a New Product:

First, navigate to Inventory > Products and click "Add New Product".

Fill in the following required fields:

Product Name
Click the "+" icon in the SKU field to generate a unique identifier
Select the appropriate categor

Question 3

How to work with the no-show feature

Accepted Answer

How to protect yourself from no-shows

This guide covers how to charge no-shows, what a dispute is, and best practices for protecting your revenue.

Charging a no-show is a two-step process:

Step 1: Mark the reservation as a no-show. This doesn't charge your card, but it records the reservation as a no-show for your guest's history. Step 2: After marking the reservation as a no-show, charge the associated credit card.

This guide explains how to best handle no-shows.

Using the No-Show Feature

The No-Show Feature lets you charge guests who don’t show up — if you’ve collected valid credit card details in advance.

Requirements for Charging No-Shows:

A booking must meet ALL of the following:

Made online or manually with a valid credit card
Manually marked as No-Show from the DASHBOARD
A No-Show fee rule (Layer 2) must be set in your system
Once card details are submitted, status changes from Hold → Confirmed

| 📌 Pro Tip: Mark bookings as Hold to request credit card details for manual reservations.

Charging No-Shows

Go to NO SHOWS in the left-hand sidebar menu in Partner
Find the guest’s reservation
Click CHARGE

|| This updates the reservation status to Authorised The charge will automatically be processed by Adyen

You can track the payment:

Copy the Booking ID from the Guestbook
Paste it into Adyen’s Payments search

||| ⚠️ Charges should be mad

Question 4

Block reservations from iPad

Accepted Answer

Block Reservations on iPad (Superb RES)

Open the Superb RES App

Make sure it’s updated
Log in and stay on the Dashboard

Tap the Calendar Icon

It's next to Quick Book in the top menu) in the upper right corner

Go to “Block Reservations”

Choose dates, time slots, and tables you want to block
To close the whole restaurant, tap SELECT ALL

How to block reservations from iPad

Confirm the Block

You’ll see a light grey bar over the blocked time slot

Block reservations view

Question 5

Set up rooms and tables

Accepted Answer

Quick Start Guide: Restaurant Setup

First navigate to your Partner account.

Create Rooms

Rooms can be areas like Bar, Lounge, or Main Dining Room.

Open the side bar menu in the top left corner and choose "Settings"
Go to Rooms → Click Add Room
Name your room
Tick Online Booking if guests can book it
Tick Show Online if guests should see this room
Mark Active and Save
Repeat for each room
Use the pencil ✏️ to edit or drag to reorder

Add Tables

Go to Tables → Click Add Table
Name your table (for internal use only)
Set Min and Max guests
Choose the Room it belongs in
(Optional) Set Priority (higher = booked first)
(Optional) Choose Shape
Tick Active
Tick Book Only in Combination if this table should never be booked alone

How to create tables for your restaurants

Create Table Combinations

Dynamic combinations = tables can be joined in many ways Regular combinations = fixed group of tables

Go to Table Combination → Click Add Combination
Select tables
Set Min and Max guests
(Optional) Set Priority
Tick Active and **Sa

Question 6

Make your booking link public

Accepted Answer

Share Your Booking Link on Social Media

Drive more bookings by posting your Superb reservation link across your social platforms.

You can find your booking link here.

Instagram

Add Link to Profile

Go to your profile
Tap Edit Profile → then Bio
Add your booking URL
Tap Done

Add Link to Stories

Tap the + icon → choose Story
Upload a photo/video
Tap the sticker icon (smiley face) → choose LINK
Paste your booking link and label it (e.g. Book here)
Resize and position it → Tap the arrow to post your story

| 📌 Pro tip: Save it to Highlights as “Reservations”

Facebook

Add to Your Page Info

Go to your Business Page
Click Edit Page Info
Add the booking link in the About section or website field

Share as a Post

Create a post with your booking link (e.g. “Book your table now!”)

* Click the 3 dots on the post → Pin to Top to keep it visible

Google Maps

Let guests book directly from search or maps.

Log into your Google Business Profile
Go to Info in the left menu
Find “Reservation Link”
Paste your Superb booking URL
Click Done Editing

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